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Getting Started
Email Setup
  • Connecting your email inbox with SupportBee
  • Setting up an Auto-Responder
  • Setting up an email copy on all tickets
  • Using Customer Satisfaction Ratings
  • Automatic spam filtering
  • Working with filters
  • Migrating to a new email provider
  • SMTP server setup (Legacy)
Handling Tickets
  • Ticket States
  • Replying to Tickets
  • Commenting on a ticket
  • Easy replying with snippets
  • Using Images in Tickets
  • Attaching files to tickets
  • Assigning tickets to a User
  • Assigning tickets to a Team
  • Managing labels
  • Archive a Ticket
  • Handling trash and spam tickets
  • Merging Tickets
  • Forwarding tickets outside SupportBee
  • Changing sender or recipient for the ticket
  • Managing Private Tickets
  • Creating tickets from the interface
  • Replying and Issuing Commands via Email
  • Bulk Select Tickets
  • Searching through tickets
  • Viewing original email headers
  • Keyboard Shortcuts
  • Tracking Performance with Reports
Users
  • Adding Users
  • Understanding User Permissions
  • Using Teams
  • Working with Collaborators
  • Adding a profile picture
Customer Management
  • Managing customers
  • Creating and managing customer groups
Knowledge Base Software
  • What is a Knowledge base software?
  • Setting up
  • Adding content
  • Customization
  • Visibility
  • Password protecting the KB
  • Custom domain setup
  • Integration with email ticketing
  • Integrating a contact form
  • DMCA
Customer Portal Software
  • Ticket tracking with customer portal software
Forms
  • Contact Support Form (embeddable)
  • Hive: Embeddable Knowledge Base
  • Using third-party form builders with "reply-to"
Time zone and business hours
  • Setting up time zone and business hours
Account Settings
  • Notification Settings
  • Signatures
  • Passwords
  • Two-factor authentication (2FA)
  • Administering Billing and Plan Options
  • Deleting your support desk
API
  • API Reference
  • Using Web Hooks
GDPR
  • Data Processing Addendum
  • List of sub processors
Vulnerability Disclosure Program
  • Vulnerability Disclosure Program
Getting Started