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Getting Started
Email Setup
  • Connecting your email inbox with SupportBee
  • Setting up an Auto-Responder
  • Setting up an email copy on all tickets
  • Using Customer Satisfaction Ratings
  • Automatic spam filtering
  • Working with filters
  • Migrating to a new email provider
  • SMTP server setup (Legacy)
Handling Tickets
  • Ticket States
  • Replying to Tickets
  • Commenting on a ticket
  • Easy replying with snippets
  • Using Images in Tickets
  • Attaching files to tickets
  • Assigning tickets to a User
  • Assigning tickets to a Team
  • Managing labels
  • Archive a Ticket
  • Handling trash and spam tickets
  • Merging Tickets
  • Forwarding tickets outside SupportBee
  • Changing sender or recipient for the ticket