6:00am to 10:30pm daily.

6:00am to 10:30pm daily.

Our cancellation policy is 72 hours prior to arrival unless otherwise noted on your reservation. Should you cancel within 72 hours of arrival, or fail to arrive we reserve the right to retain the deposit. To avoid a charge of the deposit amount, please notify our office by 4:00pm MST 72 hours prior to your arrival should you need to cancel.

4:00pm check in. 11:00am check out.

Early check-in and late checkouts are subject to availability. There is no charge, but we cannot guarantee they are available.

First seating starts at 5:30pm and then every 15 minutes until 6:30pm. Second seating starts at 8pm and then every 15 minutes until 8:45pm.

First seating at 6pm. Second seating at 8pm.

The Sir Norman Lounge opens at 2:00pm daily with no official closing time. We will close early if it is very slow, and stay open if we are busy.

We offer tea every day from 2:00pm to 5:00pm in the lobby. Coffee and tea are complimentary.

Temple Mountain Spa is open 10:00am to 6:00pm daily.

Our complimentary ski shuttle to the Lake Louise Ski Area departs the hotel at 8:30am, 9:00am, 9:30am, 10:00am, 10:30am & 11:30am daily. The shuttle will collect you from the ski hill at 3:00pm, 3:30pm, 4:00pm & 4:30pm daily.

Our complimentary shuttle to Lake Louise is available throughout the year. Please ask the front desk for more information.

We do not offer an airport shuttle to Calgary (YYC). Guests must book a shuttle or private transportation themselves. Contact the hotel for assistance.

As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff at the Information Centre.

There is free unassigned parking for guests in front of the hotel.

Visit our Location Page for travel directions.

Children are most welcome at the hotel, and pack n’ plays are available for babies.

We are proud to offer a specific selection of dog-friendly rooms as of Summer 2025. To ensure a comfortable and enjoyable stay for all our guests, we kindly ask that you review our dog policy details before booking, and all bookings must be reserved by calling the hotel directly. Please be aware that this policy applies exclusively to dogs. Other pets are not permitted.

There are no chargers for electric vehicles on property.