Careers

Position: Concierge and Activities Coordinator

Department: Front Desk

Report to: Front Office Manager

Hours: As required

Position Overview:

As a Concierge and Activities Coordinator at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.

Duties and Responsibilities:

• Design and manage the hotel's annual activity calendar, including seasonal events, guest experiences, and specialty services, ensuring seamless execution through effective planning and coordination
• Partner with the Sales & Marketing team to create innovative guest programs and signature experiences that align with The Post's standards and enhance overall guest satisfaction
• Maintain positive relationships with guests by providing excellent customer service that meets their needs and exceeds expectations.
• Ensure all procedures are being followed thoroughly for the best results possible for the guests’ experience.
• Welcome customers upon arrival.
• Keep track of frequent clients and create tailored experience based on personal needs.
• Proactively anticipate guest needs and take steps to personalize the experience.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel guests.
• Maintain relationships with local businesses and vendors to secure discounts and special offers for guests.
• Promote and enforce the hotel’s Health & Safety standards and emergency procedures.
• Perform related duties and special projects as assigned.

Qualifications

• High school diploma is required. Post secondary education is an asset.
• Ability to work cohesively as part of a team.
• Positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met.
• Have excellent interpersonal skills, such as patience and empathy.
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Lifting, carrying, pulling up to 50lbs

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Food and Beverage Supervisor

Department: Food and Beverage

Report to: Food and Beverage Operations Manager

Hours: As required

Position Overview:

As a Food and Beverage Supervisor at Post Hotel & Spa, you will play a vital role in overseeing the daily operations of our dining establishments. This position involves leading and mentoring the front-of-house team, ensuring exceptional service standards, and collaborating with various departments to create memorable guest experiences.

Duties and Responsibilities:

• Supervise and guide the front-of-house staff, including servers and support roles, to ensure smooth and efficient operations.
• Train, mentor, and motivate team members to deliver exceptional service and create personalized guest experiences.
• Monitor and maintain the highest standards of service, cleanliness, and presentation in the dining areas.
• Assist in the development and implementation of service standards, protocols, and procedures to enhance operational efficiency and guest satisfaction.
• Collaborate with the culinary team to ensure seamless communication, timely delivery of orders, and proper food presentation.
• Engage with guests, gather feedback, and proactively address inquiries, concerns, and special requests to ensure outstanding dining experiences.
• Coordinate with other departments, including front desk, housekeeping, and events, to ensure seamless operations and exceptional guest experiences.
• Assist in the management of inventory, including tracking and maintaining adequate supplies.

Qualifications

• Minimum of 2 years of supervisory experience in a luxury hotel or fine dining establishment.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of food and beverage service standards and culinary trends.
• Familiarity with Relais & Chateaux standards is a plus.
• Flexibility to work any shift, weekends, and holidays in a fast-paced environment.
• Relevant certifications in hospitality or culinary arts are advantageous.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Food and Beverage Server

Department: Food and Beverage

Report to: Director of Food & Beverage/Assistant Food and Beverage Manager/Outpost Manager/Food and Beverage Supervisor

Hours: As required

Position Overview:

Food and Beverage Server provides excellent customer service through prompt order taking, professional wine and menu recommendations, timely food delivery and anticipating guest needs. Builds loyalty through personalized interactions and flawless execution.

Duties and Responsibilities:

• Welcome guests warmly, present menus and provide detailed explanations of dishes, specials, and beverage options.
• Offer recommendations and assist guests in making informed choices based on their preferences.
• Take accurate and detailed orders, ensuring special requests and dietary restrictions are noted.
• Collaborate with kitchen and bar staff to ensure seamless communication and order accuracy.
• Serve dishes with precision, adhering to high presentation standards.
• Monitor table needs, anticipating and fulfilling guest requests promptly.
• Maintain a thorough knowledge of wine, cocktail, and menu offerings to make informed suggestions.
• Provide polished and professional service throughout the dining experience.
• Ensure cleanliness and organization of the dining area, including table setup and breakdown.
• Process guest payments accurately and efficiently.
• Handle guest feedback and concerns with tact and a commitment to resolution.
• Collaborate with colleagues to create a cohesive and harmonious team environment.
• Uphold the highest standards of service excellence.

Qualifications

• Previous experience as a server.
• Knowledge of wine, spirits, and culinary offerings.
• Exceptional customer service and communication skills.
• Ability to thrive in a fast-paced and dynamic restaurant environment.
• Attention to detail and a commitment to delivering impeccable service.
• Team player with a positive and proactive attitude.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of POS systems and order entry procedures.
• Formal training in hospitality or culinary arts is an asset.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Bartender

Department: Food & Beverage

Report to: Assistant Director of Food & Beverage/Director of Food & Beverage

Hours: As required

Position Overview:

Bartenders at The Post deliver an exceptional and memorable guest experience by crafting and serving high-quality beverages with precision and flair, ensuring that the standards of the high-end services are consistently met.

Duties and Responsibilities:

• Create and serve a diverse range of beverages, including cocktails, wines, and non-alcoholic drinks, with attention to detail and presentation.
• Provide personalized recommendations to guests based on their preferences and menu offerings.
• Maintain a clean and organized bar area, adhering to health and safety standards.
• Handle cash transactions, process payments accurately, and manage the till.
• Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.
• Collaborate with kitchen and service staff to ensure seamless communication and coordination.
• Stay updated on industry trends, new ingredients, and mixology techniques.
• Adhere to responsible alcohol service guidelines and ensure guest safety.
• Contribute to the development and enhancement of the beverage menu.
• Restock and replenish bar inventory and supplies.
• Assist with weekly beverage arrivals and storage thereof.
• Other duties as requested by guests and/or management.

Qualifications

• Previous experience as a Bartender in a high-end restaurant or similar upscale establishment.
• Extensive knowledge of various beverages, cocktails, and wine pairings.
• Exceptional customer service and communication skills.
• Ability to work in a fast-paced environment with grace and efficiency.
• Understanding of responsible alcohol service practices and regulations.
• Strong multitasking and organizational abilities.
• Willingness to work evenings, weekends, and holidays.
• Certification in responsible beverage service is an asset.
• Ability to stand for extended periods and lift up to 30 pounds.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Junior Sommelier

Department: Food and Beverage

Report to: Wine Director

Hours: As required

Position Overview:

Junior Sommelier assists in the execution of an exceptional wine program and contributes to the overall success of The Post’s beverage service.

Duties and Responsibilities:

• Support the Wine Director in maintaining an outstanding wine list and inventory.
• Learn and provide recommendations to guests based on their preferences and menu choices.
• Assist in organizing and participating in wine tastings and educational sessions for staff and patrons.
• Collaborate with the kitchen team to understand and create wine pairings for special events and promotions.
• Ensure proper storage and handling of wines, adhering to quality standards.
• Contribute to managing wine inventory, monitoring sales trends, and optimizing stock levels.
• Stay informed about industry trends, new releases, and emerging winemakers.
• Uphold high standards of service etiquette and professionalism.
• Engage in the ongoing development and updating of the wine program.

Qualifications

• Certification in wine studies or sommelier training.
• Previous experience in a similar role, preferably in a high-end restaurant.
• Enthusiastic about wine and eager to expand knowledge in the field.
• Strong communication and interpersonal skills.
• Customer-focused with a passion for enhancing the dining experience.
• Ability to work effectively in a dynamic and fast-paced restaurant environment.
• Capable of lifting and carrying wine cases, standing for extended periods, and moving comfortably in a restaurant setting.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Front Office Manager

Report to: Hotel Manager

Department: Front Desk

Hours: As required

Primary Function: The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide exceptional customer service and maintaining smooth front office functions.

Duties and Responsibilities:

• Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.
• Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.
• Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.
• Regularly review and provide feedback on team performance, guiding staff towards service excellence.
• Conduct initial and ongoing training for Guest Service Agents and Bell staff to enhance service quality and teamwork.
• Keep updated with property details, local area information, room rates, and packages, and disseminate this knowledge to the team.
• Handle reservation inquiries and bookings, offering current information on rates, offers, and packages.
• Provide shift coverage across Front Desk and Bell services as needed.
• Coordinate preparations for Group, Media, and FIT arrivals, liaising with F&B and Conference departments.
• Manage Front Office filing systems and tracking sheets, ensuring they are organized and current. Ensure all guest billing is accurate and up to date.
• Perform daily No-Show checks and ensure Front Office supplies are well-stocked.
• Remain in constant communication with the housekeeping and maintenance teams on room availability for arrivals, out of order status, and any deficiencies.
• Develop strategies for enhanced guest experience, adding value for our guests.
• Participate in team events.
• Ensure guest reviews and complaints are addressed to the company standard.
• Undertake additional responsibilities and duties as required.

Requirements/Experience:

• Previous experience in Front Desk operations is essential.
• Proficiency in Opera PMS is essential.
• Demonstrated passion for customer service and problem-solving skills.
• Previous leadership or supervisory experience in a hospitality setting is essential.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage emergencies, and lead a team successfully.
• Flexibility to work under pressure in a dynamic environment.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Assistant Front Office Manager

Department: Front Office

Report to: Front Office Manager

Hours: As required

Position Overview:

The Assistant Front Office Manager at Post Hotel & Spa works closely with the Front Office Manager to ensure exceptional guest experiences from arrival through departure. This role supervises front office operations, assists with staff management, and maintains The Post's high standards of service. The ideal candidate will have a passion for hospitality, strong leadership abilities, and a commitment to creating memorable guest experiences.

Duties and Responsibilities:

• Support the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staff
• Assist in scheduling, training, and supervising front office staff
• Handle guest concerns promptly and effectively to ensure high satisfaction levels
• Process check-ins/check-outs, reservations, and manage the property management system
• Balance daily transactions and prepare financial reports
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Implement and maintain standard operating procedures for the front office
• Assist in inventory management of front office supplies
• Participate in management meetings and contribute to improving front office operations
• Cover front desk shifts as needed
• Ensure compliance with health, safety, and security protocols

Qualifications

• 2+ years of experience in hotel front desk operations, preferably in a luxury property
• Previous supervisory experience in hospitality preferred
• Diploma or degree in Hospitality Management or related field (asset)
• Strong knowledge of property management systems and Microsoft Office
• Excellent communication and interpersonal skills with a guest-first mindset
• Ability to work flexible hours including evenings, weekends, and holidays
• Problem-solving skills and ability to make decisions in a fast-paced environment
• Knowledge of the Lake Louise area and local attractions (asset)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Position: Senior Food & Beverage Operations Manager

Department: Food & Beverage

Report to: General Manager/Assistant General Manager

Hours: As required

Position Overview:

The Senior F&B Operations Manager leads the entire F&B operations at Post Hotel & Spa, overseeing our distinguished dining venues including The Dining Room, Fondue Stübli, Sir Norman Lounge, and The Outpost. This role combines strategic leadership with hands-on operational management to maintain the property's exceptional standards and Relais & Châteaux status, while also directing the property's prestigious wine program and sommelier team.

Duties and Responsibilities:

• Develop and execute comprehensive F&B strategies to enhance guest satisfaction, drive revenue growth, and maintain operational excellence
• Oversee all F&B outlets, including restaurants, bars, banquets, and in-room dining
• Direct daily operations across all F&B venues, ensuring consistent service excellence
• Lead and manage the wine program and sommelier team, maintaining the property's distinguished wine collection and standards
• Develop and maintain strategic partnerships with wineries and suppliers
• Oversee wine inventory, purchasing, and cellar management
• Guide wine education programs for staff and curate wine experiences for guests
• Schedule and ensure proper staffing levels for all F&B outlets including sommelier team
• Handle VIP guests and special requests
• Address guest feedback and concerns promptly
• Ensure personalized experiences aligned with R&C luxury hospitality standards
• Monitor and manage department budgets, including revenue targets, cost control, and labor management
• Ensure compliance with health, safety, and hygiene standards across all venues
• Oversee inventory management, cost controls, and purchasing procedures
• Lead and inspire the F&B team including training, development and performance evaluations of all F&B staff, fostering a culture of excellence and continuous improvement
• Foster a positive work environment through effective communication and leadership
• Collaborate with Executive Chef to ensure exemplary culinary and beverage programs

Qualifications

• Minimum 5-7 years of progressive leadership experience in luxury hospitality F&B operations
  
• Advanced wine knowledge and certifications (WSET Level 3 or equivalent) required
• Strong understanding of food and beverage operations, including culinary trends, wine pairings, and service standards
• Experience in wine program management and cellar operations
• Proven track record in financial management and revenue growth
• Proven ability to lead, motivate, and develop a diverse team
• Exceptional communication, interpersonal, and problem-solving skills
• Knowledge of Relais & Châteaux standards is an asset
• Ability to thrive in a fast-paced and dynamic environment
• Relevant hospitality management degree or equivalent experience

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.