help & support #support

While I'll leave this category open for community support in case anybody wants it, this is a notice that I won't be checking this category much myself anymore. There's already several other places I

Since a little while ago, I havent been able to play any Itch.io games on galaxy. It always says that Itch.io has denied the connection, and then I just use the button to go to the itch.io website for

i saw the option to join the oversight committee and i realized that i was only level 5 of 15 and the xp requirements only increase as do levels and i was just curious how many hours do i have to play

hello I had unlisted my game by myself but i can't relist this

Is there any way of removing a game from your "Played games" list? I came across one such game i'm not particularly enjoying, and want to remove it from my play history

Is there any game that have leader board in it

I have one cloud save of a game. The game does not recognize the save when opened and does not recognize it if I run a check for cloud saves. The save was exported from the game and copy-pasted into

I wanted to update my username to Tetrati0n, but it doesn't seem like there's a setting to do that, are there any mods I can contact to request a username change?

For some reason whenever I play on mobile, if a game refreshes it just deletes on my saved data for some reason caused me to have to create constant backups. I wanted to know if anyone else has this b

how to get rid of "Devils Exhale" ?

Hello everyone! I have a cool tech demo I developed in two days It's inspired by silly caverns, and many more "mining" type games So far I implemented chunk system with biome-based resource distributi

I just lost all my progress from 90% of all the games I played here, is there any way to get it back?

how do i keep a galaxy tab running in a background? i know you can do it with games with sound but what about games without sound?

I have been playing a few games on Galaxy on my main computer, it broke and I am currently using a different computer. I went back to the games I've played on the new computer and I have to start over

I realized that a comment I posted in SC2FMFR (https://galaxy.click/play/474) might be in violation of the terms of service since it discusses modifying javascript code for the game in question. Howev

i don't want to spend 300 hours making an incremental just for it to not display on here. my ide is pycharm, and i use pygame to make games.

self explanatory

how to load cloud save?

how to load cloud save?

I made a game called "Random Incremental". It's been 2 days since I published it, but it hasn't been verified yet. Can a staff member or the owner please explain why?

When I try to comment on my game (which is not verified), a popup comes up with "Number must be greater than or equal to 1". Is this a bug?

Just hing about the Galaxy Cluster and things like how to make new tabs and stuff like that.

i dont know how to make a game i dont know which websites work idk programming languages but i love incrementals and would love to make one every time i went to general chat they werent helping at ALL

I have waited for more than a week with multiple other games being verified and posted to the site, but my game is still on hold. Why? Are there too many games to verify?

Recently, I've noticed a bug in most games made using JS. The bug is that when you hover over a specific button the text moves down. Sometimes it stays, but sometimes it doesn't. I have no idea what's

I can't become an owner, but I love Russia.

I cannot create game from Scratch.

Was there a change in the way that save locations are handled in the site? This morning, all of my saves were wiped across all games that I was playing, but only on the site itself. I was able to grab

When I try to go to the galaxy discussion forum, I get an "Internal server error." I can access the other three forums without a problem.

Just an example for Download RAM Idle Game: https://i.imgur.com/xPnTVZq.png Site: https://i.imgur.com/vnAfFgz.png The Shark game is also already open for at least an hour.

so, if i try to comment i get this error:| ``` Failed to load resource: the server responded with a status of 500 () 335:1 Uncaught (in promise) SyntaxError: Unexpected end of JSON input at m (lib

Apparently GitHub pages links cause an error that says 'Invalid Url'. I checked for typos, and nothings seems to be working.

very annoying, maybe it also has something to do with the fact that i keep getting my save data deleted on a bunch of games im using Vivaldi browser, I stay up to date on the versions of it, this doe

I click on publish game and nothing happens.

The site doesn't seem to have a preview feature, so how do I know if my API implementation works? Can I send my game to staff and they can test it?

Any time where I try to delete a game (remove name and link entries and press the delete game button) for about half a second something shows up saying something like "game name must be at least 3 cha