Customer Account Dashboard ​

Your WP Rollback Pro account dashboard is your central hub for managing licenses, subscriptions, downloads, and billing.

About Your Dashboard ​

We've partnered with PaidCommunities to provide you with a secure, modern customer portal that makes managing your WP Rollback Pro license simple and straightforward. This dedicated dashboard gives you complete control over your subscription and licenses.

Accessing Your Dashboard ​

After Purchase ​

When you purchase WP Rollback Pro, you'll receive two welcome emails:

1. WP Rollback Pro Welcome Email ​

This email contains your essential purchase information:

• Order Details: Transaction ID and purchase confirmation
• Getting Started Information: Quick setup guide and documentation links
• License Key: Your unique activation key
• Download Link: Direct link to download WP Rollback Pro
• Subscription Details: Plan information and renewal date

2. PaidCommunities Account Email ​

A separate welcome email from PaidCommunities will provide:

• Account creation confirmation: Your customer portal has been set up
• Dashboard access link: Direct link to customer.paidcommunities.com
• Account capabilities overview: What you can do in your dashboard
  • Download purchased software
  • Manage license keys
  • Access software updates
  • View purchase history and invoices
  • Manage subscription settings
• Login instructions: How to access your account using your email address

Both emails will be sent to the email address you used during checkout.

Direct Access ​

• Dashboard URL: https://customer.paidcommunities.com
• Login Email: Use the email address from your purchase
• Password Reset: Available via "Forgot Password" link on the login page

Dashboard Features ​

License Management ​

Your dashboard provides complete control over your WP Rollback Pro license:

• View License Key: Your unique license key is displayed prominently in the dashboard
• Copy License: One-click copy button to easily grab your license key
• Activation Status: See where your license is currently activated
• Manage Activations: Deactivate licenses from old or unused sites

Subscription Management ​

Keep your WP Rollback Pro subscription up-to-date:

• Current Plan: View your active subscription plan and features
• Next Billing Date: See when your subscription renews
• Upgrade/Downgrade: Switch between available plans
• Cancel Subscription: Cancel anytime (though we'll be sad to see you go!)

Billing & Payment Methods ​

Manage your billing information securely:

• Payment Methods: Add, update, or remove credit cards
• Billing Address: Keep your billing information current
• Invoice History: Access and download all past invoices
• Tax Information: Update tax exemption certificates if applicable

Downloads & Updates ​

Access your WP Rollback Pro files:

• Latest Version: Always download the most current version
• Version History: Access previous versions if needed
• Automatic Updates: Your WordPress site will receive updates automatically with an active license

Common Tasks ​

Finding Your License Key ​

1. Log into your customer dashboard
2. Your license key is displayed on the main dashboard page
3. Click the "Copy" button next to your license key
4. Paste it into WP Rollback Pro's license activation field in WordPress

Updating Payment Information ​

1. Navigate to "Billing" in your dashboard
2. Click "Payment Methods"
3. Add a new card or update existing information
4. Set your preferred payment method as default

Managing Site Activations ​

1. Go to "Licenses" in your dashboard
2. Click on your license to view details
3. See all activated sites under "Activations"
4. Click "Deactivate" next to any site you want to remove

Downloading Invoices ​

1. Navigate to "Billing" → "Invoice History"
2. Find the invoice you need
3. Click "Download PDF" for a formatted invoice
4. Use these for accounting or tax purposes

Subscription Benefits ​

Your active WP Rollback Pro subscription includes:

• ✅ Unlimited plugin rollbacks
• ✅ Premium theme rollbacks
• ✅ Advanced activity logging
• ✅ Priority support
• ✅ Automatic updates
• ✅ Early access to new features

Security & Privacy ​

Your customer dashboard is powered by PaidCommunities, ensuring:

• Secure Payments: PCI-compliant payment processing
• Data Protection: Your information is encrypted and secure
• Privacy First: We never share your data with third parties
• Two-Factor Authentication: Available for enhanced security

Getting Help ​

Dashboard Support ​

If you need help with your customer dashboard:

• Use the support widget in the dashboard
• Email: support@wprollback.com
• Include your license key for faster assistance

Billing Questions ​

For billing-related inquiries:

• Check the FAQ section in your dashboard
• Contact billing support through the dashboard
• Response time: Within 24 business hours

Frequently Asked Questions ​

Q: I can't find my dashboard login email A: Use the email address you used to purchase WP Rollback Pro. If you're unsure, contact support with any transaction details you have.

Q: How do I change my email address? A: Log into your dashboard and navigate to "Account Settings" to update your email address.

Q: Can I transfer my license to someone else? A: Yes, contact support to transfer ownership of your license.

Q: What happens if my subscription expires? A: You'll retain access to the version you have installed, but won't receive updates or support until you renew.

Q: How do I request a refund? A: We offer a 30-day money-back guarantee. Request a refund through your dashboard or contact support.

Ready to Manage Your Account? ​

Your customer dashboard is designed to give you complete control over your WP Rollback Pro experience. If you have any questions not covered here, don't hesitate to reach out to our support team.