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Lost all final assignments submitted to chat because I went to a breakout

I am a professor using Zoom. My students had a final assignment, and other students needed 1:1 support. I went to breakout rooms and have only the first four submissions sent while I was in the main room. This is a TERRIBLE flaw. The owner and host M... Show more

I am a professor using Zoom.  My students had a final assignment, and other students needed 1:1 support.  I went to breakout rooms and have only the first four submissions sent while I was in the main room.  This is a TERRIBLE flaw.  The owner and host MUST be able to retrieve all content.  Is there a way to do this (for the future)?


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Zoom crashes immediately upon opening it after updating Mac to macos tahoe 26.0.1

Zoom crashes immediately when I open it after updating my Mac to macOS Tahoe 26.0.1. So sad. I have tried several versions of Zoom, but all the ways I tried cannot work,  is there any solution?

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Hi everyone! 👋

Welcome to the Zoom Community! I’m Casey, and I’m part of the Zoom Cares social impact team. We are thrilled to extend a warm welcome to each and every one of you to the Nonprofit User Group, and we want to thank you for your leadership in your commu... Show more

Welcome to the Zoom Community! I’m Casey, and I’m part of the Zoom Cares social impact team.

We are thrilled to extend a warm welcome to each and every one of you to the Nonprofit User Group, and we want to thank you for your leadership in your communities to create positive impact. This is a space to come together to foster a vibrant community, share ideas & events, collaborate, and empower each other to achieve your mission with Zoom's platform.

 

We would love to get to know our community members. Please reply below to introduce yourself! I'll go first!

  1. Location: New Jersey
  2. What nonprofit are you affiliated with? Not currently, but am a proud supporter of nonprofits! 
  3. What are your favorite things to do? Reading, cooking new recipes, and going on walks
  4. How long have you been using Zoom? 5 years and counting :rocket::rocket:


Let’s give our Zoom Community members a warm welcome!! :sun:

 

To ensure a positive and productive experience for everyone, we kindly ask you to review and follow our Community Guidelines. We believe in respectful communication, active participation, and nurturing a welcoming atmosphere.


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Screen goes black in middle of meeting

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I ha... Show more

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I have to re-log into my computer to get back into the meeting.

This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never. I've checked all my computer settings, and it's set not to go to sleep for one hour, so I'm pretty sure it's not the computer settings. I can't find any settings in Zoom that could be causing this.


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Lenovo T14 of various generations crashing/locking up more recently with Zoom. What is the deal?

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics. We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 ... Show more

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2.

 

Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom. 

 

however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.  

 

I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovo

https://community.zoom.com/t5/Zoom-Meetings/Lenovo-laptops-crashing-on-Zoom-meetings-please-help/m-p/239274#M129514

 

https://pcsupport.lenovo.com/us/en/solutions/HT518017

 


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Network disconnected issue

I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can any... Show more
  • I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can anyone suggest me please. Using Xiaomi 13c phone and banglalink internet connection.

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Zoom Audio Codec disable AirPod Call volume

Okay, chatbot failed miserably. When I answer or make calls on my laptop using my AirPods the called person cannot hear me. When I delete Zoom and all its files, my calls can be heard just fine. When I reinstall, the receiver is again not able to hea... Show more

Okay, chatbot failed miserably. When I answer or make calls on my laptop using my AirPods the called person cannot hear me. When I delete Zoom and all its files, my calls can be heard just fine. When I reinstall, the receiver is again not able to hear me at all. The Audio Codecs are seizing control of my AirPods volume and making them useless when Zoom is loaded on my device. What ya' got for me? Hope a real live person can help. My work requires I use Zoom or I wouldn't. FaceTime works just as good for me. 


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Samsung Tab A7 Lite - No Media Controls Available

Had a recent update to Zoom app on Samsung Tab A7 Lite tablet; the meeting room no longer shows media controls... | symptoms | - 'Always Show Media Controls' is 'ON' in settings- Before joining a meeting the preview screen shows the media controls; o... Show more

Had a recent update to Zoom app on Samsung Tab A7 Lite tablet; the meeting room no longer shows media controls...

 

| symptoms | 

- 'Always Show Media Controls' is 'ON' in settings

- Before joining a meeting the preview screen shows the media controls; once meeting is joined, no media controls are visible

- - Tapping anywhere / everywhere on the meeting screen results in 'notta', no media controls

- - Only way to show media controls is when entering picture-in-a-picture feature by selecting the Samsung Android Recents Button and selecting Zoom

 

| actions taken |

- 1) Rebooted tablet = notta

- 2) Cleared Zoom cache = notta

- 3) Uninstall / reinstall Zoom app = notta

 

Thanks in advance for any support provided... have a great day 

 


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Zoom Screen Rearranged. SWOLLEN.

I've been using Zoom consistently a few days per week for classes for the past 3 years. I used an iPhone 15 pro Max that's up to date but then switched to an android Z Fold 7 a month ago. The screen is completely rearranged with only a mic button in ... Show more

I've been using Zoom consistently a few days per week for classes for the past 3 years. I used an iPhone 15 pro Max that's up to date but then switched to an android Z Fold 7 a month ago. 

The screen is completely rearranged with only a mic button in the center of the screen. No chat. No other buttons at all. I've done every check I can think if but I can not use any functions for classes bc there is nothing on the screen as far as controls. 

I switched back to the 15 pro Max to see if it was the phone, and yes, the iPhones Zoom screen is normal looking but every time I press the chat button on it, it completely cuts off the zoom and recycles logging back in. Everytime I press chat. So I'm hindered from using it also. 

This is super weird. 

I truly want someone to explain how to fix this issue. With both phones but particularly with the Z Fold 7 bc that's my main phone used for classes. 

Everything for zoom works fine on my MacBook. 

This is perplexing. 

Please help. 

Thanks. 

 


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Resolved! Removing black boxes in Zoom during screen sharing

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done al... Show more

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!


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