Lenovo T14 of various generations crashing/locking up more recently with Zoom. What is the deal?

[1ceL]

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2.

Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom. 

however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.  

I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovo

https://community.zoom.com/t5/Zoom-Meetings/Lenovo-laptops-crashing-on-Zoom-meetings-please-help/m-p...

https://pcsupport.lenovo.com/us/en/solutions/HT518017

[1ceL]

Anyone?

[CarlaA]

Hi @1ceL, 

Please update to the latest version of Zoom and restart your device before opening Zoom. After restarting, check if the issue still occurs.