Tickets & Conversations

I wanted some help regarding the issue I am facing with the form submission. Basically a week ago the form submission column used to be available for all the sales users, but suddenly it started showing as a red exclamation mark on the column for a read more

Sometimes when pasting text into an email reply, HubSpot will freeze and subsequently crash. I lose all the progress on that email and have to restart. Several colleagues have had this issue as well. Anyone know of a fix or reason why this occurs? read more

Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more

We are emailing customers and our messages are not delivering to unsubscribed contacts. However, our marketing emails are sent from a different e-mail. Has anyone had this happen before and how can we fix this?

Hello, I'm reaching out because I need some help. I’m new to English, so please forgive me if my sentences sound strange. I’m building a bot that categorizes and reports information posted on HubSpot. Since I’m new to HubSpot, I’m still learni read more

I'm actually facing an issue disconnecting Hubspot CRM from my Facebook forms. I want to remove the existing connection, but there's no way through Facebook, when I click edit it sends me to a help particle because it seems the control of the remov read more

I am not able to access my playbook or sometime review recording or some other screen that I need to view. They do not upload.

Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID [email protected] . I have integrated my Google Ads read more

I'm stumped. All users have Service Hub license. All users' Permission Set for Tickets includes permission to "Edit All Tickets" The "Ticket Status" property is set to " Everyone can view and edit". Pipeline rules do not restrict Ticket S read more

Hi all, We have some users who's pipeline keeps defaulting each time in the CRM > Tickets view. Even if they change back the pipeline to "All Pipelines" in the First tab on left, each time they go in there it defaults to a different pip read more

Hi, I have started using tags on my tickets for customers who begin a quote with us but don't complete it. The tags are determined by the quoted start date. For example, I have a tag for "Quoted Start Date = Today" and one for "Quoted Start Date = read more

Helllo everyone, we are currently using a ticket pipeline for our onboarding process. To gather information from the customer regarding the onboarding appointment we are using a marketing form. This automatically creates an onboarding ticket read more