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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Discussion Announcement
11 upvotes
42 Replies
YA25
Member | Platinum Partner
September 15, 2025
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
AUdalova on November 30, 2025
Inbound Marketing -subtitles
The English subtitles for the Inbound Marketing certification training videos are not working. I’ve already checked my cookies and settings on my own devices, and I’ve also tested the subtitles on multiple devices — same issue everywhere. I believe read more
Reply Discussion Inbound Certification
0 upvote
0 Reply
tswans on November 29, 2025
Request to correct name on HubSpot Sales Hub Software certificate
I recently completed the HubSpot Sales Hub Software certification. My certificate currently shows the name “terry swans”, which is my nickname / account display name. I need the certificate to reflect my full legal name: Terence Swanepoel Could y read more
Reply Discussion Inbound Certification
0 upvote
0 Reply
Komal4 on November 29, 2025
Enquiry for the internship programme
Greetings, My name is komal, and I am a content writer. This is the first time in this arena of HubSpot, and I am looking forward to connecting with all. I am hoping to know more about the internship program. Thank you for your time. Komal
Reply Discussion Announcement
0 upvote
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BClaiborne on November 28, 2025
Captions bug
I am hard of hearing, and the English captions for the videos under the SEO certification course are not loading correctly. It just keeps loading with a text saying "align: middle, line:90%". I have cleared my cache, used a different browser private read more
Reply Discussion Inbound Certification
0 upvote
0 Reply
LHurtubise on November 25, 2025
Sales Hub Software Certification Exercise Assistance - Meeting Rotations Tool
Hello, I'm in the process of completing the Sales Hub Software certification and I've encountered an issue that I need assistance with. For the "Book a Meeting Using the Meeting Rotations Tool" exercise, I am unable to " select a different host read more
Reply Discussion Sales Software
0 upvote
1 Reply
SamTassey
Community Manager
November 25, 2025
Hi @LHurtubise ! You are correct! Like seen in our knowledge base article here , this would require a Sales or Service Hub Professional, or Ente...read more
GladyChristabel on November 25, 2025
Not able to pass the submission for certification
Hi, I have submitted my work twice for the HubSpot CMS for Developers course. Although I passed the exam and need to submit the certification link, both of my submissions were rejected without any explanation. Could someone help me understand why t read more
Reply Discussion Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
November 25, 2025
Hi @GladyChristabel , welcome to the HubSpot community! Thanks for sharing your question. When checking internally, I can see that completing ...read more

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