Your business. Your success story.

A Strong Helpdesk
For Wholesale and Retail

Lift your Support to the next level! With Zammad as your ticketing and helpdesk solution, there is no need for false modesty: you are a customer service hero that provides reliable and structured support at all times! Never miss out on an order again and reply to messages like a flash!

These customers trust Zammad:

You know what it's like

The Chaotic Customer Service Day

Everything always happens at the same time. And it needs to be taken care of immediately! Those days can make your head spin. Luckily, Zammad is a strong helpdesk software solution that makes it easy to get your ticket system up and running. Great, now you have time to put on new coffee.

  • “Is anyone handling that Messenger request?”
    “Thank you, Claudia, you always keep an eye on the Messenger!”
  • Does anyone know what was discussed?
    Just a moment, I'll briefly check your ticket history.
  • Who has the Twitter login?
    I'll just log in to Twitter.
  • What do we usually answer to that?
    Oh good, there's a template for that!
  • "I must have answered this question A THOUSAND TIMES already!"
    "Thanks for the great Knowledge Base article."
  • Who's been editing my ticket?
    Thanks for stepping in, Lisa.
  • WHERE IS HENDRIK ANYWAY?
    "My colleague Hendrik is on vacation. This is his replacement."
Without Zammad
With Zammad
Perfect for the trade

Why Choose the Zammad Helpdesk?

We know what it’s like: an incorrect shipment, a quality problem or a last-minute order ... Zammad has grown from years of experience in customer support and offers a solution to each of the small challenges you face in your daily life. It's actually all quite simple.