FAQs

No, you cannot. Reserving of passes by phone had ceased since 1st March 2011.

Click ‘Corporate Pass’->'Reserve Corporate Pass'. Under Reservation column select the Corporate Pass that you wish to reserve for e.g., Zoo Premium to view its availability. 

• You can make reservations up to 8 weeks in advance.

• Each user may book the same attraction only once every 3 months.

• You must use or cancel your current reservation before making a new one.

• At any given time, you can hold only one active reservation.

Refer table below:

MESRC is unable to cancel or backdate any passes in the system for audit purpose as the record shows that the pass was reserved for that date.  Member still must go through the 90 days period where same pass is not allowed to be reserved.

No, the authorisation letter is not transferable and no amendment can be made on the letter, including the name, NRIC and date of visit.  In the event of unauthorised use or alteration is detected, complimentary admission will be rejected and entry will be charged at prevailing walk-in rate.

You must create an account. A one-time password will be send to your 'moe.gov.sg’,    schools.gov.sg or ‘moe.edu.sg’ email account. After login, you can choose to change the password to your own choice at ‘my account’->‘edit’->‘change password’.

You can proceed to visit the attractions except for the following attractions (DUCKtours, Snow City, SuperPark Singapore and Zoo Premium) which require you to book a timeslot before you can proceed to visit the attractions.

Please book a timeslot for the following attractions:

No, you can’t, if you wish to reserve a few passes for your school / division usage, kindly get the required number of staffs to make the reservation accordingly.  MESRC Corporate passes are limited and to ensure fair practice, no special request will be entertained.

When such incidents happen, action will be taken to blacklist the unauthorized user for one year from booking the Corporate Passes.  For repeat offenders, MESRC would blacklist them completely from booking of Corporate Passes as this is a cheating offence.

Cancellation can be done by clicking on ‘My Account’ --> ‘My Reserved Passes’ --> ‘Actions’ and select ‘Cancel’. Cancellation of pass must be done at least three days before the date of visit.

• The 90 days start from the day you use your pass, not the day you book it.

  • Example: If you reserve on 10 May and visit on 12 May, the 90‑day countdown begins on 12 May.

• You can book other attractions during those 90 days, but you can only have one active reservation at a time.

  • Example: If you reserved Gardens by the Bay (GBB) in January, your 90 days end in April. If you already have an active reservation for Mandai Bird Paradise in May, you cannot reserve GBB for April, even if slots are open. To book GBB in April, you would need to cancel your May reservation first.