Security Incident Response Services

Less than 3 hour response time

Our Audit Process

Extensive Manual
Code Review

In-depth examination of code for hidden issues.

Vulnerability
Analysis

Identifying potential security weaknesses.

Offensive
Testing

 Using leading software toolkits to simulate attacks.

Development
Revisions

Providing initial feedback for improvements.

‍Final Analysis and
Report

Detailed final assessment with comprehensive findings.

Most Popular Audits

Cyber Security Incident Response Services

Alerts flash of unexpected contract behaviour and funds moving where they shouldn’t.

Frantic messages flood your community channels, ranting of failed transactions and vanishing assets. There’s a sickening lurch in your stomach warning you something is going terribly wrong…

In the rapidly expanding world of Web3, there are no do-overs. Every second wasted watching helplessly as an exploit unfolds can lead to even more catastrophic losses.

Panic is a natural reaction, but in this environment it’s a luxury you simply cannot afford. What you need, right now, is immediate, decisive, and expert intervention.

This is precisely where Hashlock’s expert-led cyber security incident response services come into play. Specifically forged for the unique pressures and irreversible nature of blockchain technology and the Web3 ecosystem, we are ready to deploy instantly.

When disaster strikes your chain, call Hashlock!

What Is Cyber Security Incident Response?

Cyber security incident response is an organised approach a company takes to prepare for, detect, contain, and recover from a suspected cyber security breach or attack.

Think of it like having specialist paramedics on speed dial for your digital assets. Our job is to rush to the scene, assess the damage, figure out what happened, prevent things from getting worse, and help you clean up and rebuild afterwards.

It involves not only technical skill, but also deep and strategic thinking to manage the fallout, which might include anything from stabilising token prices, to communicating transparently with your community.

Effective security incident response services are absolutely crucial for minimising financial losses, protecting user data (especially where off-chain components are involved, sometimes leading to a potential data breach incident response scenario), maintaining regulatory compliance, and, ultimately, preserving the trust your project has worked so hard to build.

Our Incident Response Process

When you’re facing a potential crisis, you need a clear, methodical approach executed with speed and precision. Winging it isn’t an option. At Hashlock, we have a tried-and-tested security incident response procedure designed specifically for the Web3 landscape:

Detection and Containment

  • Rapid Assessment
    The moment you engage Hashlock, our first priority is speed. We jump straight into understanding the situation. What are the symptoms? What evidence is there of a breach?
  • Isolating the Threat
    If a breach is confirmed, immediate containment is key. This could involve pausing affected smart contracts, advising on steps to secure administrative keys or multi-sig wallets, or isolating affected off-chain components. The goal is to stop the attacker in their tracks and prevent further damage.
  • Initial Situation Report
    We provide rapid feedback on the nature and potential scope of the incident, empowering you to make informed decisions quickly under pressure.

Investigation and Forensics

  • Deep Dive Analysis
    Once contained, the investigation begins. This is where our specialist auditors, matched to your project’s specific technology stack, begin to dig deep. We’ll painstakingly analyse blockchain transactions, smart contract code, server logs, and any other relevant data sources.
  • Leveraging Advanced Tools
    We employ sophisticated cyber security incident response tools, including advanced blockchain analysis platforms, decompilers, and proprietary forensic techniques, to trace the attacker’s actions, identify the exploited vulnerabilities, and understand the full extent of the compromise.
  • Root Cause Determination
    Finding out how the attacker got in is crucial. Was it a flaw in the smart contract logic? A compromised private key? Or an oracle manipulation? We pinpoint the root cause so it can be properly fixed and prevented from happening again.

Remediation and Recovery

  • Fixing the Flaws
    Based on the investigation, we guide your development team on the necessary remediation steps. This might involve patching vulnerabilities, rewriting sections of smart contract code, or recommending architectural changes to enhance security.
  • System Hardening
    Beyond fixing the immediate vulnerability, we advise on broader security posture improvements. This could include implementing stricter access controls, enhancing monitoring, reviewing multi-sig wallet security protocols, or recommending changes to operational procedures.
  • Asset Recovery Support
    Where feasible, we assist in efforts to track and potentially recover stolen assets, liaising with exchanges or other relevant parties if necessary.
  • Reputation Management Guidance
    We understand that technical recovery is only part of the battle. We can advise on communication strategies to manage community sentiment and rebuild trust, balancing transparency with security considerations.

Post-Incident Reporting

  • Comprehensive Documentation
    After the dust settles, we provide detailed post-incident reports. This includes a private technical breakdown for your internal team, outlining the incident timeline, vulnerabilities exploited, actions taken, and recommendations for future prevention. We utilize dedicated cyber security incident response software and secure platforms for documentation and communication.
  • Optional Public Disclosure Support
    If required, we can help draft technically accurate and transparent public disclosure statements or post-mortems so your community receives clear and factual information about the incident and the steps taken to address it.

Our entire process is geared towards moving you from crisis to control, minimising damage, and helping you emerge stronger and more secure than ever.

Why Choose Hashlock?

Unmatched Blockchain Specialisation

Our auditors are blockchain security experts, with backgrounds specifically relevant to your tech stack (whether it’s complex DeFi protocols, EVM chains, Layer 2 solutions, or niche NFT mechanics). We don’t just apply generic checklists and hope for the best; we deeply understand the underlying technology.

Proven Track Record of Excellence

None of the projects we have fully audited have ever been successfully exploited. This isn’t luck, but a testament to the rigour and quality of our work.

Rapid Response Capability

We understand that in Web3 incidents, time is measured in minutes, not days. Our team is structured to mobilise quickly when an emergency call comes in, so containment and investigation begins without unnecessary and costly delays.

Brand Trust and Recognition

Having the Hashlock name associated with your security efforts carries weight. Our reputation for quality means reassuring users, investors, and partners about your commitment to security.

While rapid incident response is very important, prevention is always better than cure:

Smart Contract Auditing

Smart contract auditing is one of our core services. Let us find and help you fix vulnerabilities before they can be exploited.

On-Chain Monitoring

Continuous monitoring solutions detect suspicious activity in real-time, providing early warnings of potential threats.

Threat Monitoring

Proactive intelligence gathering to identify emerging threats and vulnerabilities relevant to your specific project or the wider ecosystem.

Common Incident Scenarios We Handle

The Web3 threat landscape is diverse and constantly shifting. Our team has experience navigating a wide range of cyber security incidents specific to blockchain environments:

  • Smart Contract Exploits
    Flaws in code logic, reentrancy attacks, integer overflows/underflows, and flash loan exploits.
  • Oracle Manipulation
    DeFi protocols often rely on external data feeds (oracles). Attackers can sometimes manipulate these feeds to trick smart contracts into executing incorrectly, often leading to draining funds.
  • Private Key Compromise
    If an admin key, deployer key, or critical multi-sig wallet key is stolen or leaked, attackers can gain unauthorised control over contracts or funds.
  • Protocol Governance Takeovers
    In decentralised autonomous organisations (DAOs) or protocols with on-chain governance, attackers might exploit voting mechanisms or acquire enough governance tokens to push through malicious proposals.
  • Insider Threats or Malicious Actors
    Sometimes the threat comes from within. A disgruntled developer or a rogue team member could intentionally introduce vulnerabilities or misuse their privileges.
  • Front-Running and MEV Exploits
    While sometimes considered part of the DeFi landscape, certain front-running or Maximal Extractable Value (MEV) strategies can be aggressively malicious, effectively acting as an economic exploit.
  • Related Off-Chain Breaches
    Often Web3 projects have associated websites, APIs, or databases. A compromise here could lead to leaked user information (requiring data breach incident response) or provide an entry point to attack on-chain components.

Frequently Asked Questions

Cyber security incident response services are specialised offerings designed to help organisations manage the aftermath of a cyber attack or security breach. For Hashlock, this means providing expert support specifically for blockchain and Web3 projects to quickly detect, contain, analyse, remediate, and recover from malicious incidents.

While many blockchain breaches involve fund theft, some can involve off-chain data. If a data breach incident response is needed alongside an on-chain event, we investigate how the data was compromised (e.g., through a connected web server).

Our security incident response procedure uses a mix of standard cyber security tools and highly specialised blockchain analysis platforms. These cyber security incident response tools include transaction tracers (like Etherscan, Phalcon), decompilers, static and dynamic analysis tools for smart contracts, log analysis software for off-chain components, and secure communication platforms.

Once engaged, our security incident response team aims to begin assessment and containment procedures almost immediately, often within hours. The exact timeline depends on incident complexity and client cooperation, but rest assured our process is built for the rapid response demanded by Web3.

Yes. Post-incident recovery isn’t just about fixing the immediate problem. We provide detailed recommendations for ongoing security improvements.

Our security incident response services cover a very wide range of blockchain platforms and ecosystems. We have deep expertise in EVM-compatible chains (Ethereum, BSC, Polygon, Avalanche, etc.), Solana, Cosmos SDK chains, Layer 2 solutions, and various DeFi and NFT protocols.

Immediate Web3 Incident Support: Contact Hashlock Now

Engaging with us early, even just to request an audit before an incident, can significantly improve your preparedness. Hashlock is trusted by over 200 blockchain projects with $2.3B+ in assets secured on-chain.

Whether you need immediate help with an ongoing incident or want to discuss strengthening your defences, we’re here to talk.

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