It’s hard to scale-up customer service for your electronic products while also containing costs. Whether you use Zendesk, Salesforce, Fresh or any of the other service workflow software options out there – automation can only do so much. There’s no tech in the world that can replace the human expertise, judgment and empathy that are critical to providing great customer service for your products.

Getting through complex troubleshooting, returns, and support workflows faster is hard. You could automate the steps that can be done by a robot, but most of your work requires human judgment along the way. The ideal service workflow software would give you both manual workflow guidance and automation in one solution so you can start with the level of automation that makes sense for each workflow today and gradually add more over time.

FlowEQ makes troubleshooting complex issues 10x faster with the perfect combination of interactive guides and automated actions for your service teams. Our service workflow software orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.