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Expand all topics.
Licensing + installation
Installation
Can I install it on macOS, Windows and Linux?
Where can I download an old version of the tool?
Installer shows expired certificate – is it still safe to use?
Purchasing a license
Is there a trial version?
My trial expired after 7 days. I need more time to evaluate all features!
Where is the license agreement (EULA)?
What is a perpetual license? What will happen in 1 year?
I need a quote before I can purchase your software
Can I install it on a server / docker / cloud / CI machine?
How can I update a volume license and add additional seats?
I've added a seat to a volume license. Why is the support period less than 1 year?
I live in China. Please support Alipay and WeChat pay for payment.
Activating a license key
I've purchased a license key. How can I activate it?
On how many computers can I use my license?
What is a "Single User License"? What is the meaning of "single"?
How can I activate a license on a computer without internet access?
What does "not yet activated" mean for a license key on the License Manager page?
I've entered my license key, but now it’s asking for an "old license key"!
Transfer a license to another user or computer
How can I transfer a license to another computer?
I can't deactivate the license - I am getting an error about deactivation not allowed.
I can't deactivate the license - my old computer crashed completely.
I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.
I'm a reseller. How can I forward a license to my customer?
No License Key
I did not receive a license key.
I've lost my license key
Invoices
Can I get an invoice after the purchase?
Where can I get my invoice?
Can you change the data on the invoice?
Business and Legal Requests
Can I get a certificate of tax residence or W9 Form?
I want terms changed/added/removed from the license agreement (EULA).
I need an NDA!
Features
How to create physics shapes for animated sprites?
Can you support framework … ?
Can you change the output format for framework … ?
How can I change the line endings in PhysicsEditor?
How does PhysicsEditor work with TexturePacker?
The Tracer dialog doesn't appear, but the main window becomes unresponsive.
Each time the sprite sheet changes, I have to update the physics shapes!