Recurrent crashes and random adverts

I have been experiencing several recurrent crashes  recently with Blue Screens of Death. 

 

Also unrelated and random unexpected adverts

 

Speccy results:-

 

http://speccy.piriform.com/results/G8WEN2rjen1kVA8Y1YUGy2Q

Hi, You have not supplied any information as to what you have tried to solve the issue.  Always provide details please.

 

From a DOS Command Prompt from START | type cmd.exe into the start search box | RIGHT-click on cmd.exe | select "Run as Administrator" then Copy/Paste --> : DISM /Online /Cleanup-Image /RestoreHealth command then Enter  if it finds problems then reboot. (Completed Successfully : means reboot)
then After :

please Open another Admin Command Prompt and please run Copy/Paste --> SFC /SCANNOW into the Dos window or Powershell and Enter.  Reboot after.

 

ASRock B650M-HDV/M.2   Motherboard Support Page : https://www.asrock.com/mb/AMD/B650M-HDVM.2/#BIOS

- Install : AMD chipset driver ver:7.06.24.2226   Date : 2025/8/15

- IN Bios turn off anything that speeds up the Boot example ASUS Fast Boot for same reasons as below :

- Turn off MS Fast Start : https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-windows-11
- Do not depend on : AMDInstallManager

 

It does not look like Win11 is installed properly with UEFI Support.   If not installed properly there is work to be done.

- Please supply a Screen Shot of Disk Management.

 

Edited by Pkshadow, 23 August 2025 - 02:58 PM.

Download and run : https://learn.microsoft.com/en-us/defender-endpoint/safety-scanner-download#how-to-run-a-scan

Keep logs if finds anything. If finds other than PUP's go direct to the Malware Removal Forum and open a new Topic referencing this Topic

and include the logs when open a topic as well as the Required Information needed below : 

https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

 

DxDiagx86

=========

StoreAgentInstallFailure1

RADAR_PRE_LEAK_64

a2emergencykit.exe

opera.exe

Edited by Pkshadow, 23 August 2025 - 03:00 PM.

https://www.lifewire.com/fix-critical-process-died-error-windows-11-8603555

- So basically have said most of this but follow the Shut Down and disconnect all peripherals.    Update all Drivers from Support Page.

- Check all Hardware Cables.      What PSU make/model and Wattage plus how old ?

 

- Possibly if tried to Uninstall One Drive you created some issues.

 

-Note MS Store is a integral Part of updating Windows 11.    Open then Library and update what you want. Do anything else will update all.

Powershell must be updated.

 

- https://www.windowscentral.com/how-manage-crash-dump-settings-windows-10 /11

Your system is not writing dumps and without dumps our chances of finding the root cause of your issues are limited...

Log Name:      System
Source:        volmgr
Date:          23/08/2025 14:07:16
Event ID:      161
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      USER-PC
Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 000000000100000000000000A10004C049000600010000C000000000000000000000000000000000

In order to create dumps when a failure occurs ALL of the following must be true...

• The page file must be on the same drive as your operating system
• The page file size should be "system managed"
• The system crash/recovery options should be "Automatic memory dump"
• The "Overwrite any existing file" box must be checked
• The "Write an event to the system log" should be checked
• The dump file location should be %SystemRoot%\MEMORY.DMP
• Windows Error Reporting (WER) system service must be set to MANUAL
• User account control must be running

In addition, the following can also prevent you seeing dumps...

• SSD drives with older firmware may not create dumps (update the drive firmware)
• Cleaner applications like Ccleaner or the Windows Disk Cleaner delete dump files, so don't run them until you are fixed
• Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM

Please ensure the above settings are enabled and then see whether you an write dumps.

FWIW I can see no obvious causes for your BSODs in the logs. TBH, apart from the dump failure error messages there are no indications that you've even had BSODs. Under what conditions do the BSODs happen? What apps were you using for example?

Look in the folder C:\Windows\LiveKernelReports, you'll likely see several sub-folders under there. Look through all the sub-folders and upload any dump files (.dmp) that you find. Dumps are written here when a problem happens but Windows is able to recover. These may give us some clues as to why you're having problems.

Edited by ubuysa, 24 August 2025 - 03:15 AM.

It was mentioned above about Ram as does the Posting Instructions : MEMTEST :     Download Memtest86 (free) https://www.memtest86.com/ and use the image USB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
    Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
    If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.

Sorry I didn't give any history - I'm a beginner at this and thought  that I just needed to go straight to the Crashes support instructions.

 

Anyway, this is the story :-  

 

This is a brand new computer and was supplied and installed for me by a local IT technician one-man business ( after personal recommendation !! ) on 8.7.25.  I had no input into the setup - I am not very computer literate - and the tech. did all that and also transferred programmes and data from my previous Windows 10 desktop which I had used for 12 years with no significant problems.

Within 48 hours the crashes had started and so I contacted the tech. to ask for assistance. Over the next two weeks he visited my house 3 times and also did one remote connection to try to resolve it. I really did not know what he was doing during these visits as he didn't explain anything fully and did everything too quickly for me to follow. After this time the problems still remained and so he then took the machine away and sent it back to the manufacturers for checking. After some 3 weeks he returned it but after about a week it crashed again - and then he intimated that there may be some malware to blame and so I ran some Windows Defender scans and also a scan with Emsisoft EEK which both came up clear. At this point I contacted Bleeping Computer.

During the times the tech. was dealing with it he told me on at least two occasions that he had re-installed Windows but nothing ever changed. As regards CCleaner, I had used it for many years on my previous computer ( never involving the registry ) but even though it  was installed on this computer I had never activated it.  I shall uninstall it now as per your instructions.

I have followed through your initial instructions as far as the Memtest86 which came up as a Pass after the first four iterations - I shall do another one later as instructed using my wife's laptop to produce the bootable USB.

I have looked through the other instructions  and will try to comply with them but as I mentioned I am not very computer literate and find most of them very confusing and a bit scary!  I will do what I can and let you know later today, hopefully.

Hi, tech could have checked for malware.  Doubt sent the system back to anywhere.

 

Is not a bad system.  Just follow the URL instructions and should make out ok :=}  

 

A computer needs maintenance just like a car and you are that person....  Make sure all the drivers are installed after turning off in BIOS anything that speeds up the Boot as per Fast Boot and URL for MS Fast Start then install the drivers.

 

Crash Dump instructions were provided and is what the BSD Kernel Expert needs to figure out your problem.  Best as can :=}

If it were mine I wouldn't let the builder off so easily. Anyone who understands computers knows that if you clean install Windows several times and it still crashes then the problem is with the hardware. Their suggestion that 'it's malware' doesn't hold water if they really have reinstalled Windows. I would take it back and either tell him to keep it until it's fixed or give you your money back.

Edited by ubuysa, 24 August 2025 - 07:06 AM.

Updates for Pkshadow and ubuysa.

 

Pkshadow - 

1.Restore Health came up clear.

2. Scannow - 1st run showed corrupt files

                       2nd run came up clear.

3. AMD Chipset installed.

4.BIOS Fast boot disable - couldn't manage to do it.

5. MS Fast start - switched off.

6. Disk Management - screen shot attached.

7. Power system - changed to Balanced.

8.CCleaner - uninstalled.

9.Can't find svhostexe.

10.MSERT Scan - all clear.

11. Drivers - no exclamation marks in Device Manager. Where else should I look for drivers.

12. Powershell updated via MS Store to v. 7.

13. Only peripherals I have connected are Monitor; Keyboard; Mouse.  Don't see how I can still use computer if disconnected.

14. One Drive - Not signed in but it is still installed.

15. No idea of type of PSU, age or wattage. Tech gave me no paperwork.

 

Two crashes today - 1st at 11.30am GMT whilst on Bleeping Computer site.

                                  2nd at 12:05 pm GMT whilst on Motherboard Bios site.

 

ubuysa - 

1. ALL settings are as you required.

2. SSD drive is ( I assume ! ) very new. I have no idea how I would update the firmware.

3. No other cleaners installed - CCleaner now gone.

4.Done two MemTest86 as instructed. Both are PASS.

5. BSODs happen randomly and on various sites - details above.

6.C:\\Windows\LiveKernelReports remains empty up to now - 17:00 pm GMT.

 

I have been thinking exactly the same as you regarding the tech. supplier but there are two reasons that I have - regretfully - decided against those courses of action.  One, I have lost all trust in this person and am wary of letting him anywhere near the machine for further investigation even though he has offered ( at a price !! )  and two if he refuses a refund, my only recourse is to claim it through legal channels and that is likely to cost almost as the PC is worth disregarding the mental worry and strain involved.

In any case Pkshadow says it is not a bad system so it looks to be worth still trying to get a solution, provided you will both be kind enough to keep talking me through all possibilities.

 

I await your further instructions - if there are any.

Hi, ok so Win install is fine from Pic, Memtest pass is good, 

 

Your # 2 : SFC Scannow was good but where the initial instructions of running DISM then SFC followed ?  Maybe just wording.

# 11 You know more than you think you do by looking in Device Manager for Drivers and Exclamation Marks.  Did you click on View then Show Hidden Devices ?  I as well never suggested going to Device Manager I wanted you to go to your Motherboard Support Page and reinstall/install your Drivers from there.  https://www.asrock.com/mb/AMD/B650M-HDVM.2/#Download   *** CHIPSET Must Be Installed as is new version by date. 

 

The Chipset tells Device Manager what is in the computer and is what populates Device Manager as well as gives those things the correct Driver/s or Updated Drivers. Install new updated Chipset, Just download and install it from above URL. 

As well as rest of the Drivers.  I want you to install everything as we do not know what the tech did or did not do nor can we sift through thousands of drivers.  It will just copy over or update or will say running a newer version.

 

# 9 svhost.exe (Suggest bookmark this site, useful for many things) Why did you not find it and why I said there was so many (more less URL name, my question) https://www.howtogeek.com/987/what-is-svchostexe-and-why-is-it-running/     So as shows is in Task Manager. But do not worry about it.

 

#13 yes understand can not uninstall those and do not expect you to.  Some people have custom keyboards or mouse. 

But you do have a Canon G6000 series printer attached, just disconnect from system, no need to uninstall anything..   

You would get Canon Print (previously Canon Ink jet Smart Connect)  from the Microsoft Store. 

 

A WSD Scan Device (Device Kind: Camera/scanner) which maybe the above but no idea. If is a Camera is it in the Philips 19BL? if is leave it.

 

Re Crashes this date : Did you make changes at all to Crash Dump Settings that ubuysa and myself wanted checked/changed ??

As per Post # 5 bottom paragraph. And Post #4 provided a URL to understand it and my previous request to check :

https://www.windowscentral.com/how-manage-crash-dump-settings-windows-10 /11

 

- We do know what we are doing and know what we asked and where we asked it :=}

 

*** So if did not make changes did you check the Location/s for .dmp files and if did make changes (would need to reboot) did you check the location/s for .dmp files and if there are .dmp files please upload them.  - Check 22H2 and below prior location : C:\windows\minidump

 

So question regarding the setup did you ask for a Video Card ??  You did not get one.  You are running from the On-board Chip on the AMD Processor.

Ryzen 5 8500G w/ Radeon 740M Graphics  These are not the ideal thing to be running and is usually used for a 2nd or 3rd monitor but can be used.  Heavy Graphic load can crash them.   A dedicated Video Card is best.     Am asking as this would be a low end budget system with no dedicated Video card installed so cost would reflect that.

 

- The Video Drivers for the Ryzen 5 8500G w/ Radeon 740M Graphics would be found here so you can update them : 

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-5-8500g.html  Always note the date of release.

Usually these Drivers would be unpacked to a Folder on C: called AMD which maybe under Program Files or Program Filesx86 in AMD which would show date and version.   Updates would be monthly or less.

Note : Do not download and install Video Driver from your Motherboard Support Page always use above URL for current version.

 

- As well the system needs another SSD or HDD drive as you have only been provided with 1 drive.  This again makes it a low end system and would be reflected in price.  

Installed is a : KINGSTON SKC3000S512G (SSD) with Free Space: 406 GB (86%) at time of Speccy Report.    So ideally need another drive for program install so does not slow down the system with programs not needed on C: plus C: will quickly fill up.   

Would think it has Firmware Version : EIFK31.6 might be 31.7

Please install Kingston SSD Manager : https://www.kingston.com/en/support/technical/ksm-firmware-update and check for Firmware.  If available it would be EIFK31.7

 

- As this Drive does not support S.M.A.R.T can not know the temperature of the drive.  It has a very low rating of MAX Temp of 42°C (107°F) most drives are 50c and it has a Critical Temp of 89°C (192°F) which would force a shut down.   

Suggest Monitoring your Temps as again we have no idea what the Tech did or how cheap the build is with fans. 

Use HW Monitor (left side of page download) https://www.cpuid.com/softwares/hwmonitor.html to see if can get a idea of what Temps you are running at.

 

Please Download MS .NET Framework Repair Tool : https://www.microsoft.com/en-ca/download/details.aspx?id=30135 and run it.  If repairs great if says not able to repair you need to go to Apps or Start-->Search Programs and Features and uninstall it and download a new one and install it from : https://dotnet.microsoft.com/en-us/download/dotnet-framework/net481

 

We do not know what programs you are running and what these older programs where.   

Please name the older Programs that were installed that you had running on your prior ancient outdated system and had the Tech install. ??

 

Please install Microsoft Visual C++ Redistributable from reputable and trusted site : 

https://www.techspot.com/downloads/6776-visual-c-redistributable-package.html

Reboot and then open Settings-->Windows Update and check for updates for the above.   This should cover a wide spectrum of programs that you may use now or later.  Will always get updates for them from above.

 

Ok, so think covered everything that needed a response.  When update drivers from your Support Page Reboot between Drivers is needed for optimal install.    As well order sorta matters with Chipset always 1st.

Note : Do not relay on the :ASRock Motherboard Utility to get your drivers. Go to the page.

Edited by Pkshadow, 24 August 2025 - 05:11 PM.

It's not a bad system but IF the builder really has reinstalled Windows cleanly (as he should have) and the problem remains than it's NOT a Windows issue, it's a hardware issue.

One thing I can see is that the RAM you have is not on the Qualified Vendor List (QVL) for your motherboard. That doesn't mean it's the wrong RAM, nor that it won't work, but it does mean that the RAM you have (Kingston KF556C40-8) has not been tested and verified as fully compatible. When we're dealing with potential hardware problems the RAM is always the first place we look. That it's not writing dumps could easily be down to incompatible RAM.

I appreciate your loss of faith in the builder but I would still demand that he fix it at no cost to you. If I read your US date right (I'm in Europe) you took delivery less that three weeks ago. I don't know whether you got any warranty with it, nor whether your state automatically imposes a minimum warranty on new goods? In the EU there is an automatic 2 year guarantee on all new goods, so I would find out exactly what your legal rights are in your location and then demand that he fix it. To be fair to the builder it must be stable with just Windows, all Windows updates, and all necessary drivers installed so you need to test it thoroughly BEFORE you install any software or attach any hardware.

The real problem is that if you start messing with the hardware, even under our instruction, then the builder has a solid reason to refuse to fix it.

Edited by ubuysa, 25 August 2025 - 02:14 AM.

Good Morning Ubuysa,

 

Many thanks for your very useful post. Firstly, I am in UK and the rules generally state that goods which are "unfit for purpose" can be rejected in favour of either replacement or refund within a fairly long time frame - ? 6 months, not sure - after an initial shorter period of automatic rejection which now has passed. There was no other warranty given by the tech. who installed it but on the face of it the UK rules would provide a basis for applying for refund/repair/replacement as applicable subject to necessary electronic testing etc.  This all sounds promising of course but around two years ago I had occasion to invoke this regarding a faulty central heating boiler in which I had an extremely strong case. The suppliers in question denied responsibility and took me to court. This took many months of hard work and stress but led almost inevitably to me winning the case. This involved the sum under dispute of around £3500.00 and thus was worth pursuing but to go through something similar for a £500.00 computer does not appeal to me.

 

Back to the current problem - here we have two different players, one the tech. who set up and installed the machine and two the manufacturers - Spire Computers. At the very outset the tech. did favour the fault lying with the RAM in some way but he did not explain it as clearly as you have done - this was the reason that following many adjustments and Windows re-installations he sent the machine back to Spire for investigation who, after some 3 weeks, returned it with the decision that all was well and no fault could be found. The tech. then re-installed Windows ( but only updated to 22H2 Pro ) together with a minimum number of programmes that I required with instructions to me to use it for several days before I installed any software. This I did before installing  original software/data from my previous Windows10 Home computer. Then we went back to the original crashing problems after a few days.

 

As the manufacturer has indicated that they consider that there is nothing to fix then I feel there is no reason to avoid carrying out whatever hardware changes are necessary to attempt to effect a solution.  In fact, honestly, I am at the point of putting this machine in the tip anyway so I am happy to write off both the tech. and the manufacturer as "spilt milk" that I will not cry over!!

If you are able to advise changes that I can carry out then I am happy to do them but if the changes require professional assistance then we do have a computer firm locally who do repairs etc. with the major emphasis on hardware problems who would probably be able to help. They do not supply ready-build computers which is why I didn't use them in the first place.

 

I am sorry for this episode of "War and Peace" and I thank you for getting to the end !  I would greatly appreciate your thoughts on the next move.

 

Thank you.

 

Roy.

This is a brand new computer and was supplied and installed for me by a local IT technician one-man business ( after personal recommendation !! ) on 8.7.25.  I had no input into the setup - I am not very computer literate - and the tech. did all that and also transferred programmes and data from my previous Windows 10 desktop 

 

 

Within 48 hours the crashes had started and so I contacted the tech. to ask for assistance. Over the next two weeks he visited my house 3 times and also did one remote connection to try to resolve it. I really did not know what he was doing during these visits as he didn't explain anything fully and did everything too quickly for me to follow. After this time the problems still remained and so he then took the machine away and sent it back to the manufacturers for checking. 

 

 

Something not right there, the PC is made up of custom parts as opposed to being a big box name like Dell or HP etc so who did they supposedly send the PC away to and why, sounds to me like this so called tech is trying to avoid responsibility.

 

I suggest that you politely but firmly ask for the contact details of the claimed manufacturer of the PC.

 

Edit to add: We post at almost the same time so I missed your reply #13 above, my apologies.

 

The PC ships with the wrong spec of RAM for the CPU which is wrong but it is not presently being OCd so less likely to be causing issues, I would try booting from Linux on USB and test using that to see if you have any repeat of the behaviour, the below from your reply #13 may be providing a clue though;

 

The tech. then re-installed Windows ( but only updated to 22H2 Pro ) together with a minimum number of programmes that I required with instructions to me to use it for several days before I installed any software. This I did before installing  original software/data from my previous Windows10 Home computer. Then we went back to the original crashing problems after a few days.

 

Edited by PhillPower2, 25 August 2025 - 05:00 AM.

Actually I'm British but now living permanently in Crete.

There is a pretty simple way of confirming whether this is a hardware or a software failure, and it's a way that Spire Computers cannot argue with. I'd like you to try starting Windows in Safe Mode. In Safe Mode a stripped-down Windows system is loaded, with only critical services and drivers loaded. Typically no third-party drivers are loaded. This does mean that you won't be able to do any useful work in Safe Mode, or play games, and many of your devices may not work properly (or at all) because their drivers have not been loaded. Your display will be low resolution for example, because you'll be using only the Windows basic display driver.

The usefulness (in fact the whole point) of Safe Mode is that because it's a stripped-down system consisting only of Microsoft services and drivers it's very stable, so if you get BSODs or crashes in Safe Mode you have a hardware problem. On the other hand, if it's stable in Safe Mode then your problem is with a third-party driver or service that wasn't loaded in Safe Mode. There is another technique we can use in that case to locate the problem service or driver.

NOTE: Running in Safe Mode isn't much fun because you can't really do very much. It's a very limited, but very stable, system. You MUST however try and make it fail in Safe Mode. Use it as much as you can and for as long as you can bear it - most of a day is best. It's VITAL that you try hard to make it fail in Safe Mode, because if it does fail then it's hardware.

Edited by ubuysa, 25 August 2025 - 05:47 AM.