Return Policy
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- Most unopened items in new condition and returned within 30 days will receive a refund or exchange.
- Items that are opened, used or damaged or do not have a packing slip or receipt may be denied a refund or exchange.
- All bundled items, including special offer premiums, must be returned with all components for a full refund.
- Shipping charges back to ARRL are the sole responsibility of the customer.
- Gift certificates must be redeemed by mailing with order to ARRL. Valid at ARRL only. Can be used towards ARRL publications, supplies, and membership. Gift certificates may not be retured or exchanged.
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Are there any return exceptions?
Expired ARRL License Manuals are not valid for a refund.
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How long will it take to get my refund after I return an item to ARRL?
Refunds will be credited back to the original payment method within 10 business days after the online return center receives the item.
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Can I exchange apparel items for a different size without a receipt?
New and unused apparel in its original packaging can be exchanged for a different size, color or style. Shipping charges are the sole responsibility of the customer.
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The wrong item was received or my order was incomplete. How do I fix this?
If you’ve received the wrong item or an incomplete order, contact ARRL’s Publication Sales Department. Phone Toll-Free (US) 1-888-277-5289, (Outside US) +1-860-594-0355.
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An item was received damaged or defective. How do I get a replacement?
To request a replacement contact ARRL’s Publication Sales Department. Phone Toll-Free (US) 1-888-277-5289, (Outside US) +1-860-594-0355. Defective items may be issued a call-tag from ARRL for pick-up.
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If you used an ARRL coupon to purchase an item and decide to return that item, you'll receive a refund for the price of the item, minus the coupon value.