Support Center

The Vercel Support Center provides a secure and streamlined way for you to submit support cases. The Support Center allows you to create and view all cases, their statuses, and any messages from the Customer Success team at Vercel. All cases are securely stored to safeguard your data.

To submit a ticket to Vercel Support, do the following:

1. From your team's dashboard, select the Support tab and then click the Contact Support button
2. Select Start Chat, then select your team the issue is related to in the dropdown.
3. Start a conversation with the AI support agent.
4. If the AI is unable to resolve your issue, you can submit a ticket by clicking Create Case under the chat.
5. The AI agent will create a case for you and fill out the initial details based on your conversation with it. You can view the proposed case by clicking the View Support Case Form button. Here you can edit any fields that need changing.
6. Once you are happy with the case, click Submit Case.

The team aims to respond to tickets as described in the Support Terms.

You can see a list of all support cases, regardless of status, in the Support tab. This list shows the ticket name, number, and the status. To view more information about the ticket, click on the ticket name in the list.