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Get Started with Flex Conversations

Flex Conversations is the next generation architecture for async channel capabilities. It supports the following channels:

  • SMS/MMS
  • WhatsApp
  • Chat
  • Email
  • Facebook Messenger (Public Beta)

Flex also allows you to build solutions to support external channels. For more details, see How to Integrate Telegram into Twilio Flex Conversations(link takes you to an external page) and Viber Integration with Twilio Flex via Corezoid(link takes you to an external page).

Flex Conversations uses Twilio Conversations and the Interactions API to build contact center workflows for these channels.

(warning)

Warning

You must use both Twilio Conversations and the Interactions API for Flex Conversations to work correctly. If you don't, you may see unexpected behavior like inconsistent results and missing events.

The following diagram illustrates the high-level topology of Flex Conversations: