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Telecommunications

Red team your AI agents, voice and text, at carrier scale

Purpose-built security testing for IVR systems, voice assistants, and customer service AI with audio-to-audio model support

Trusted by tier-1 telecommunications providers worldwide

AI Agent Attack Scenarios

Test how attackers exploit your AI

Purpose-built attack scenarios for the ways AI agents can be manipulated in customer service, account management, and self-service channels

Account Takeover

AI agent processes SIM swaps or account changes without adequate identity verification, enabling fraud and 2FA bypass

CPNI Disclosure

AI agent reveals call history, billing details, or service information without proper customer authentication

Social Engineering

AI agent falls for pretexting attacks, helping attackers impersonate customers or bypass security controls

Fraud Enablement

AI agent provides guidance on caller ID spoofing, subscription fraud, or service arbitrage schemes

Location Data Exposure

AI agent discloses cell tower data, GPS coordinates, or movement patterns without proper authorization

Unauthorized Changes

AI agent processes carrier switches, service additions, or billing changes without explicit consent

Voice AI Testing

Test voice AI with the same rigor as text

Most AI security tools only work with text. But telecom AI is voice-first. Promptfoo's audio-to-audio testing lets you red team voice models directly.

Audio-to-audio model testing

Test voice AI models with actual audio input and evaluate audio output. No transcription proxy required. Catch vulnerabilities that text-only tools miss, including voice-specific attack vectors and audio hallucinations.

  • Direct voice input → voice output testing
  • IVR red teaming for CPNI and social engineering
  • Voice assistant security validation
  • Real-time transcription + response pipeline testing
  • Voice biometric bypass detection
Voice AI testing interface showing audio-to-audio model evaluation

Applications

Every AI touchpoint, voice and text

IVR Systems

Test automated phone trees for CPNI disclosure, authentication bypass, and social engineering vulnerabilities.

Voice Assistants

Red team voice AI for account takeover, unauthorized changes, and fraud enablement scenarios.

Agent Assist

Validate real-time AI recommendations don't expose customer data or provide incorrect guidance to human agents.

Customer Service Chatbots

Test text-based AI for the same attack scenarios: account security, CPNI protection, and compliance.

Self-Service Portals

Validate AI-powered account management, billing inquiries, and service changes across web and mobile.

Network Operations

Test coverage tools, service activation assistants, and troubleshooting bots for accuracy and security.

Stop account takeover at the AI layer

SIM swap fraud costs consumers billions annually and enables downstream attacks across banking, crypto, and every service using phone-based 2FA. Our testing ensures your AI agents don't become the attack vector.

  • SIM swap request verification testing
  • Authentication bypass detection
  • Social engineering resistance
  • Port-out authorization checks
  • Account recovery exploitation prevention