Is a CR-Touch sensor a "consumable"? Creality thinks so. After our CR-10 SE failed, we spent 23 days fighting a warranty claim that should have taken minutes. Here’s the playbook they use to make you give up, and the exact steps we took to force them to pay.

Is a CR-Touch sensor a “consumable”? Creality thinks so. After our CR-10 SE failed, we spent 23 days fighting a warranty claim that should have taken minutes.

  • spitfireEnglish
    8·
    2 months ago

    Their software is somewhat open too, and you can root it unlike some other printers

    • ffheinEnglish
      3·
      2 months ago

      If it wasn’t open, they would be violating the licences of the FOSS projects it’s forked from. Their firmwares inherit GPLv3 from Marlin, and CrealityPrint inherits AGPLv3 from slic3r (via Orca Slicer, Bambu Studio and PrusaSlicer).

      • spitfireEnglish
        1·
        2 months ago

        There are some companies that violate GPL. Guess what happens to them? Nothing (unfortunately).