How to Contact the IT Service Desk
The IT Service Desk provides technology support services to faculty, staff and students. The IT Service Desk is a part of Technology Solutions & Services (formerly known as OIT).
Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(excluding university holidays)
Contact Methods
All support requests will be documented within a support ticket. To initiate a support request, contact us through one of the following channels:
- Request Help web form
- Phone: 713.348.HELP (4357)
- Email: help@rice.edu
- ITSM Tool (NetID login required)
We provide in-person and remote support services.