Looking for ease of mind? We support your infrastructure!
Our Kangaroot Support Service exists of a:
- one-time intake of your existing infrastructure (make an inventory & document) and
- monthly package fee including our on-call service, on-site engineer and if needed with additional interventions.
On-call service
Office hours or 24/7?
Kangaroot operates a 24x7 service desk which can be contacted by e-mail or telephone. We offer two support models:
- Office hours support (On workdays during working hours) and
- 24x7 support (24 hours a day, 7 days a week)
During working hours, our phone number is routed to the service desk directly. Outside working hours, the number is answered by one of our on-call engineer.