Spine support
Do you have a question about Spine? We are here to help! This page provides many ways to get the answers you need.
Troubleshooting
If you are having problems getting Spine to run, please see our troubleshooting guide.
Spine FAQ
This FAQ contains answers for the most commonly asked Spine questions. Browse the questions below or enter a keyword to quickly narrow down your search.
Purchasing
What payment methods can I use?
The purchase page allows you to pay with credit or debit cards (Visa, MasterCard, JCB, Discover, Diners Club) or Alipay. Unfortunately we cannot accept American Expresss (Amex) or PayPal. Orders over $1,000 have the option to pay via a bank wire transfer. Please generate an invoice for bank wire transfer details.
Can I purchase Spine Essential now and upgrade to Professional later?
Yes. You can upgrade from Spine Essential to Spine Professional at any time for the difference in price. The upgrade is done from your Spine Essential license page. The link to your license page was emailed to you when you initially purchased Spine Essential.
Do you have a software reseller program or reseller discounts?
No, we don't. However, you may purchase Spine on behalf of your client. During checkout, enter your information for "Billing information" and your client's information for "Account information". Also see quotes and invoices.
How and when do I receive Spine after purchasing?
Upon purchasing, you will immediately receive a link to your Spine license page where you can download Spine and begin using it right away.
How do I save my work which was done with the Spine Trial?
Sorry, this is not possible. The Spine Trial is for evaluation only, it does not have the save capability.
How do I upgrade from the Spine Trial to the full version of Spine?
The Spine Trial is for evaluation only, it does not upgrade to the full version. Instead, download the full version of Spine from your Spine license page.
Licensing
I lost my Spine license page link. Can you send it to me?
Yes, please use the Spine license recovery page to have it sent to you.
Can I install Spine on multiple computers?
Spine Essential and Spine Professional are licensed to a named person who can install Spine on up to 2 computers for their own use. Each person using Spine Essential or Spine Professional must have their own Spine license.Spine Enterprise is provisioned for a specific number of users and can be installed on that many computers.Spine Education is provisioned for installation on a specific number of computers. Any number of users can use those installations for non-commercial purposes.
Can I install Spine on a new computer?
Yes. To deactivate an old installation, click the Spine logo in the upper left corner of Spine, then
Settings, then Log Out. Even if you don't log out, old installations that are no longer used are automatically discarded by the licensing system.Can I allow a friend or a group to use my Spine license?
No. Each Spine license is for a specific, named user. Each person using Spine must have their own Spine license.
Can I change the name and email address on my Spine license?
Yes, you can change the name on your license from your Spine license page. Please contact us to change your email address.
Can I use the Spine Runtimes in my open source project?
While we do contribute to a number of OSS projects (libgdx, Kryo, KryoNet, and many more), Spine is a commercial product. The Spine Runtimes and any derivative works or improvements must be released under the Spine Runtimes license. They cannot be released under the GPL, LGPL, BSD, MIT, or any other license that would supercede the Spine Runtimes license.To avoid having your software project become encumbered by the Spine Runtimes license, one solution is to make the Spine Runtimes portion of your software an optional module which is licensed under the Spine Runtimes license. This gives your users the choice to opt in to the Spine Runtimes license if desired, while still allowing you to license the rest of your project as you like.