Computer & Laptop Repairs NZ | Commercial, Government

Repairs

Specialist computer & laptop repairs and servicing in NZ

If you are Cyclone customer and equipment or devices need repairing we’ll get the right people on the job, fast. We provide computer and laptop repair services to New Zealand’s top government, education and business institutions.

You can log a service job here if you are a current Cyclone customer

Whatever the problem, we’ll help you find a solution. Fill in the form below to log a service job for all brands.

Step 1 of 3 - Customer Details

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Personal/Organisation

Is the request for a personal or organisation device?(Required)

Personal

Organisation

Organisation Name(Required)

Do you require your organisation's name on the paperwork?(Required)

Yes

Organisation's Repair Reference

Provide your own reference, for example, your organisation's ticket reference or purchase order number for this request

Customer Details

Name(Required)

First Name Last Name

Mobile Phone(Required)

Landline Phone

Email(Required)

Organisational Email(Required)

Massey University Region(Required)

Address

Unit / Suite / Room / Floor

Building

Address(Required)

Street Address Address Line 2 City Postal Code

Device Details

Manufacturer(Required)

Model(Required)

Manufacturer (Other)(Required)

Apple devices must have Find My Device turned off for servicing. Find My Device details

Does the device have a serial number?(Required)

Yes

Serial Number

Included Items(Required)

Please select items that will be included for service. If the item is not related to your issue, please hold onto it.

Main Unit

Bag/Case

Power Supply/Charger

Power Cable

Other

Other Included Item(s)(Required)

Please provide details regarding any other items you are including

Assessment Fee Disclaimer

A non-refundable assessment fee of $95 applies for all non-warranty and out of warranty cases if a repair quote is not accepted. The assessment fee is waived if the repair quote is accepted. For more information, view the Service Charges section on our Terms and Conditions

This includes any software issues; unless they are acknowledged in the manufacturer's terms and conditions of warranty, result of physical damage or if the reported fault is unable to be reliably replicated.

Summary(Required)

Provide a brief summary description

Fault Description(Required)

Describe in as much detail as necessary for us to understand the problem your product has. If the problem is intermittent, what conditions does it occur under? For example, when running on battery power only, only when certain applications are running, etc.

Attachments (Photos/Videos/Files)

Please attach any photos/videos/files that could assist in explaining/demonstrating the fault.

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, hevc, mp4, Max. file size: 50 MB, Max. files: 10.

Data Backup / Retention Request(Required)

Do you have your data backed up? If you do not, and do not request data to be retained, it may be wiped during service work. NOTE: We take no responsibility for loss of data under any circumstances.

No - I do not require my data to be backed up/transferred (unit can be erased/wiped)

Yes - I would like to retain my data or be quoted to attempt backup/recovery when necessary

Data Backup / Retention Request(Required)

Do you have your data backed up? If you do not, and do not request data to be retained, it may be wiped during service work. NOTE: We take no responsibility for loss of data under any circumstances.

Additional $137 for Laptops, Desktops, Mac Desktops and MacBooks. $100 for iPhones and iPads

No - I do not require my data to be backed up/transferred (unit can be erased/wiped)

Yes - I would like to retain my data or have us attempt backup/recovery when necessary

If you are running Windows and you use Bitlocker encryption, please ensure you have a recovery plan prior to having your device serviced. https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recovery-guide-plan

Access Information / Username and Password Details

IMPORTANT: We take your privacy and security seriously. As diagnostics may require access to your device, if possible you should remove the passwords/passcode, and any sensitive data. If you provide any password credentials below, you agree that you will change them once you receive your device back from servicing.

Delivery Details

Will you deliver/courier the unit to our support partner, or would you like to utilise their ePak or PlusPak courier service?

ePak - Up to Laptop Size - $25 within Island
PlusPak - Up to Laptop size - $35 within Island
Desktop/iMac/Monitors - Please call our support partner on 0800 007 722 to enquire

ePak and PlusPak Information - How our delivery methods work

Delivery Method(Required)

Dropped off at Cyclone Branch - I have already dropped off device at my local Cyclone branch

Dropped off to Cyclone Engineer - I will provide the device to our Cyclone onsite or field engineer

Onsite Warranty - My device has an onsite warranty

Pre-arrangement with Cyclone - You have a pre-arrangement with Cyclone on delivery or collection method

Pick up arrangement with support partner - You have an existing pick up by arrangement agreement with the support partner

I'll Arrange - You will arrange delivery to one of our support partner locations

ePak - Our support partner will email you a courier label to send it to us

PlusPak - Our support partner will send a box including instructions and return courier label

Support Partner Location(Required)

Which support partner location will you arrange delivery to?

Auckland (11/792 Great South Road, Wiri, Auckland 2104)

Christchurch (85 Picton Avenue, Riccarton, Christchurch 8024)

Dunedin (107 Princes Street, Dunedin 9016)

Wellington (Ground Floor, 204 Thorndon Quay, Pipitea, Wellington 6011)

Delivery Method(Required)

Dropped off at Cyclone Branch - I have already dropped off device at my local Cyclone branch

Dropped off to Cyclone Engineer - I will provide the device to our Cyclone onsite or field engineer

Onsite Warranty - My device has an onsite warranty

Pre-arrangement with Cyclone - You have a pre-arrangement with Cyclone on delivery or collection method

I'll Arrange - You will arrange delivery to one of our Cyclone branches

Cyclone Branch(Required)

Which Cyclone branch did you drop the device off at?

Auckland (7 Owens Road, Epsom, Auckland, 1023)

Christchurch (17 Birmingham Drive, Middleton, Christchurch, 8024)

Dunedin (709F Great King Street, North Dunedin, Dunedin, 9016)

Wellington (11 Jarden Mile, Ngauranga, Wellington, 6037)

Cyclone Branch(Required)

Which Cyclone branch will you arrange delivery to?

Auckland (7 Owens Road, Epsom, Auckland, 1023)

Christchurch (17 Birmingham Drive, Middleton, Christchurch, 8024)

Dunedin (709F Great King Street, North Dunedin, Dunedin, 9016)

Wellington (11 Jarden Mile, Ngauranga, Wellington, 6037)

Support Partner Locations

Onsite Warranty - Comments (Optional)

Provide any extra comments related to the Onsite Warranty

Pre-arrangement with Cyclone - Comments(Required)

Please provide further details on arrangement

Dropped off to Cyclone Engineer - Comments(Required)

'Dropped off to Cyclone Engineer' is only available to customers with onsite Cyclone Engineer(s) or customers that have scheduled visits.

Please provide the name of the Cyclone engineer, as well as the date dropped off/estimated date the device will be dropped off.

Delivery Details

Will you deliver/courier the unit to our support partner, or would you like to utilise their ePak or PlusPak courier service?

ePak - Up to Laptop Size - $25 within Island
PlusPak - Up to Laptop size - $35 within Island
Desktop/iMac/Monitors - Please call our support partner on 0800 007 722 to enquire

ePak and PlusPak Information - How our delivery methods work

Delivery Method(Required)

Dropped off at Cyclone Branch - I have already dropped off device at my local Cyclone branch

Dropped off to Cyclone Engineer - I will provide the device to our Cyclone onsite or field engineer

Onsite Warranty - My device has an onsite warranty

Pre-arrangement with Cyclone - You have a pre-arrangement with Cyclone on delivery or collection method

I'll Arrange - You will arrange delivery to one of our support partner locations

ePak - Our support partner will email you a courier label to send your device to them

PlusPak (Box) - Our support partner will send a box including instructions and return courier label

Note: When dropping off your device, please ensure you provide either the Cyclone or Service Plus reference number which you will be emailed shortly after submitting this ticket.

Support Partner Location(Required)

Which support partner location will you arrange delivery to?

Auckland (11/792 Great South Road, Wiri, Auckland 2104)

Christchurch (85 Picton Avenue, Riccarton, Christchurch 8024)

Dunedin (107 Princes Street, Dunedin 9016)

Wellington (Ground Floor, 204 Thorndon Quay, Pipitea, Wellington 6011)

Delivery Method(Required)

Dropped off at Cyclone Branch - I have already dropped off device at my local Cyclone branch

Dropped off to Cyclone Engineer - I will provide the device to our Cyclone onsite or field engineer

Onsite Warranty - My device has an onsite warranty

Pre-arrangement with Cyclone - You have a pre-arrangement with Cyclone on delivery or collection method

I'll Arrange - You will arrange delivery to one of our Cyclone branches

Cyclone Branch(Required)

Which Cyclone branch did you drop the device off at?

Auckland (7 Owens Road, Epsom, Auckland, 1023)

Christchurch (17 Birmingham Drive, Middleton, Christchurch, 8024)

Dunedin (709F Great King Street, North Dunedin, Dunedin, 9016)

Wellington (11 Jarden Mile, Ngauranga, Wellington, 6037)

Cyclone Branch(Required)

Which Cyclone branch will you arrange delivery to? (Currently only available at our Christchurch branch)

Christchurch (17 Birmingham Drive, Middleton, Christchurch, 8024)

Support Partner Locations

Onsite Warranty - Comments (Optional)

Provide any extra comments related to the Onsite Warranty

Pre-arrangement with Cyclone - Comments(Required)

Please provide further details on arrangement

Dropped off to Cyclone Engineer - Comments(Required)

'Dropped off to Cyclone Engineer' is only available to customers with onsite Cyclone Engineer(s) or customers that have scheduled visits.

Please provide the name of the Cyclone engineer, as well as the date dropped off/estimated date the device will be dropped off.

Disclaimer

Terms and Conditions

By submitting this request you are agreeing to our Terms and Conditions and can confirm all the details entered in the request are correct and true. You consent to Cyclone and/or our support partners working on your device to get it back up and running and this may incur an assessment fee (as stated in the Terms and Conditions).

Please Review the Terms and Conditions Here: 🔗 Terms & Conditions

I agree to the Terms and Conditions(Required)

I Agree