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Support

    • Registering takes only a minute; all you need is a login name, a password, and an email address.


      To register:

      1. Click Register at the top of any page.
      2. Enter a Login name. (Your login name appears whenever you post or send private messages.)

        Tip: Most people create anonymous names for the sake of privacy and to help them feel more comfortable participating. Be creative, have fun with it, but choose carefully: you can't change your login after you're registered.

      3. Enter a Password.

        Tip: Passwords are case-sensitive. Include upper and lower case letters and numbers to make your password more secure.

      4. Enter your password again.
      5. Enter a valid email address.

        6. You'll be asked to confirm your email before you sign in.
      6. Enter your email address again.
      7. If you're the only one who uses this computer, click Remember me on this computer to be automatically signed in when you come to the community.
      8. If you want, enter your first and last name.
      9. Select a time zone that matches your location.
      10. Click Register.
      11. Check you email for a confirmation e-mail and click the activation link.

        Note: You must have cookies enabled in your browser to register and to sign in the community.
      Close

    • After you've registered and confirmed your registration, you can sign in and start participating.


      To sign in:

      1. Click Sign In at the top of any page.
      2. Enter your Login name and Password.

        Tip: If you're the only one who uses this computer, click Keep me signed in to sign in automatically next time you visit.

      3. Click Sign In.
      Close

    • To get help with your password:
      1. Click Need help with your login name or password? at the bottom of the page.
      2. Enter the email address you used when you registered with the community.
      3. Click Reset Password.
      4. Check your email for your login name and a password reset link.
      Close

    • Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page.


      To change your avatar:

      1. Sign in to your community account.
      2. Go to My Settings > Avatars.
      3. Choose a new avatar in one of these ways:
        • Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar your want.)
        • Use an image from your Image Gallery. (Click From Image Gallery and click the image you want.) You can only use this option if you have uploaded images that have been approved.
        • If you have been granted permission, use your Facebook profile photo as your avatar. (Click From Facebook and click Set Avatar.
        • If you have been granted permission, use an image from the web. (Click From the Web and enter the URL for the image. Then, click Set Avatar.
      Close

    • An idea exchange is a collection of ideas posted by community members. Ideas can include anything from new product requests to suggestions about how to improve a product or service. Everyone in the community can see and vote on the ideas. Idea exchanges offer 3 types of ideas:

      • Hot ideas (popular right now)
      • Top ideas (received the most kudos)
      • New ideas (most recent)

      Adding an idea is just like posting a message on a board, and voting for ideas is like giving kudos. You can post comments on ideas the same way you do on blog articles. Your community might use labels to help organize related or similar ideas, and assign a status to each idea so you know which ideas might be considered or implemented

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    • Posting an idea is just like posting a message on a board.

      To post your idea:

      1. Go to the idea exchange where you want to post an idea.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New Idea.
      3. Type an Idea Subject and the body of your idea.
        You can use simple HTML, format the text, or add links or images. You can also preview your idea and check your spelling before you post the idea.
      4. To receive email when someone comments on your idea, click E-mail me.
      5. If labels are required, enter or choose one or more labels.
        The labels you can choose from are listed below the Label entry area. Click a label to choose it. Labels make it easy to find related or similar ideas.
      6. (Optional) Add one or more tags.
      7. Click Post.
      Close

    • You vote for an idea by giving it kudos. Just click the Kudos! button next to the idea. If you change your mind, you can revoke your kudos later.

      Close

    • To post your comment:

      1. Go to the idea exchange where you want to post an idea.
        Tip: Search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New idea.
      3. Enter your idea.
        You can use simple HTML, format the text, or add links or images.
      4. Preview and spell check your idea, if needed.
      5. To receive email when someone comments on your idea, click Email me.
      6. If labels are required, enter or choose one or more labels. The label options are listed below the Label entry area. Labels make it easy to find related or similar ideas.
      7. (Optional) Add one or more tags.
      8. Click Post.
      Close

    • No, you can't. Be sure to check your spelling and preview your comment before you post it.

      Close

    • To share ideas with friend, you can use any shared bookmarking, social network, or other tracking service, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. However, you must have a valid account with the service.

      To share an idea:

      1. Go to the article you want to share.
      2. Click Bookmark.
      3. Click the service you want to use.
        The next steps depend on the service.

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    • Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator must approve your image before it appears in your gallery or you can insert it in a post

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
        A preview of the image.
      4. Type a title for the image.
      5. Click Hide in Gallery (Private) to make this image private.
        Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
      6. Click Save to Gallery.
      Close

    • You can use any approved image you've uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

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    • You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editor’s toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.
      Close

    • To comment on an image:

      1. Go to the Albums and Images page of the image's owner.
      2. Open the album that contains the image you want to comment on and click the image.
      3. Click Kudos.
      4. (Optional) Click Add Tag, enter the tag, and click Add.
      5. Click in the comment editor, type your comment, and click Post Your Comment.

      Close

    • Kudos is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you give kudos to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your kudos help to boost the value of certain messages and enhance the reputation of their authors.

      Giving kudos is as easy as a single click, but the impact of kudos ripples across the community.

      Close

    • You can give Kudos to any posts in the community except your own.

      To give kudos to a message and its author, click Kudos on the message.

      If you change your mind about the quality of the message, you can revoke your kudos.

      To revoke kudos you've given, click the Kudos button again.

      Close

    • Want to know who thinks a message is good? It's easy to find out which regular community members and community experts have given kudos to a message. Kudos from community experts can carry more weight than those from brand new members. (Community administrators can choose to have kudos granted by experts carry more weight than kudos granted by regular members.)

      To see who's given you kudos:

      1. Go to the message page.
      2. Click the Kudos total.
        The Who Kudoed this Message page shows you all the community members who've given kudos to the message.
      3. Click Experts to see kudos given by high-ranking members of the community.
        Experts are usually moderators and other users who had a kudos weight of more than 1 when they gave the message kudos.
      4. Click the Date Kudoed, User ID, or or kudos link to sort this page by the date the kudos were given, the name of the user who gave kudos or by the kudos count.
      Close

    • There are usually two kudos leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most kudos. The message leaderboard showcases the most kudoed messages. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the Top Kudoed Messages leaderboard, click view all from the front page module.

      To view the Top Kudoed Authors leaderboard, click view all from the front page module.

      Close

    • A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members. For example, in a post about a mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI.

      Be sure to use commas between tags.

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    • Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

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    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community. Users who tag lots of posts gain status by appearing on Tag Leaderboards.

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    • To add a tag:

      1. Navigate to an interesting post or comment.
      2. Click in the Add field and type your tags (separated by commas).
      3. Click Add Tag.

      Close

    • You can find messages you've tagged by visiting your profile and clicking the tag. You can also click on a tag on any cloud and look at the Most Tagged section.

      Close

    • Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Galaxy", "AT&T", or "Verizon".

      Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article appears. Tags are more freeform and can be created by authors.

      Close

    • To add a label:

      1. Navigate to the post you authored.
      2. Open the post to edit it.
      3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

      Close

    • When you subscribe to a label, you will be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click Subscribe.

      Note:Your community users can configure their own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      One thing to note about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named 'contest' at board 1, it will not automatically subscribe you to an identically named label at board 2. You will have to subscribe twice, once at each board. This also applies if you add a labels component to your page to display the most popular labels, these are also designed to work at node level.

      Close

    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

      Close

    • To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.

        Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
      Close

    • To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
      Close

    • To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
      Close

    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
      Close
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