@owen @mhoye @pluralistic Contract terms slowly grow liability limitations, forced arbitration and other customer-hostile terms. Irregular expensive upgrades with big new features designed to be exciting for users are smoothed out into nice investor-palatable annual recurring revenue. Even EULAs, as gross as they are, have the rough edge of needing to "accept" in order to use the software, mostly tumbled down into terms of service, which you implicitly re-agree to whenever you touch anything