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Think Like an Adversary: How Cisco Safely Finds the Flaws Attackers *Will* Exploit
Think Like an Adversary: How Cisco Safely Finds the Flaws Attackers *Will* Exploit
Take a look at how Cisco penetration testing strengthens your defenses.

SVS Engineers: Who are the people that test-drive your network?
SVS Engineers: Who are the people that test-drive your network?
Cisco Solution Validation Services (SVS) engineers design tailored test blueprints, validate complex network deployments in labs, and deliver future-proof, reliable solutions.

The origins, impact and future of AI Agents: A conversation with David White
The origins, impact and future of AI Agents: A conversation with David White
One of Cisco’s Distinguished Engineers shares a rare look into the thinking that led to AI Agents and a glimpse into our AGI future.
Unleash(ed) AI: The Rise of Cognitive Security Operations
5 min read
Discover how Cognitive Security, powered by agentic AI, transforms cyber defense. Learn how Cisco helps organizations move from reactive to proactive security operations. Explore now →
Experience the Power of Connection and AI at Cisco Connect Cancun
1 min read
Cisco Connect returns to the Moon Palace Hotel and Convention Center in sunny Cancun today! Even after two decades and 20 global Cisco Live events, I’m still energized by the chance to meet new faces, reconnect with friends, and experience the latest Cisco innovations. I’m returning to Cancun this year in a new role as […]
Is Reactive IT Finally Dead?
4 min read
Life in reactive IT drains time and costs millions. Cisco Principal Architect, Jason Coleman, explains how Cisco is leading the shift to AI-powered, preemptive IT.
Solution Validation Services Matter More Than Ever Before
4 min read
Cisco Solution Validation Services (SVS) are a critical component of the solution lifecycle. See the difference validation can make—not just in preventing costly failures like misconfigured security policies, incompatible integrations, or performance bottlenecks under load, but in delivering true operational confidence.
Cisco Services and Support Demos at Cisco Live: A Recap!
2 min read
Look back at the Cisco Customer Experience team’s services demos from Cisco Live 2025.
Cisco Announces AI Assistant Inclusion to Services as Code
4 min read
We are revolutionizing infrastructure management with natural language queries. Here’s everything you need to know:
Cisco Live San Diego – that’s a wrap!
2 min read
Stop by as Eric Knipp shares some takeaways from Cisco Live in San Diego.
Cisco Customer Achievement Award Winners Recognized at Cisco Live San Diego 2025
2 min read
The Cisco Customer Achievement Awards: Americas 2025 took place last week at Cisco Live San Diego 2025, recognizing Cisco customers who have achieved exceptional results through the innovative use of technology. We’re thrilled by the response of the inaugural achievement awards program, with more than 130 nominations highlighting impactful business transformations and inspiring customer success […]
Operators’ guide: 3 Technologies Re-architecting the Future of Security
4 min read
Discover how the next era of security is being shaped by technologies like Hybrid Mesh Firewalls, Universal Zero Trust Network Access, and Quantum-Safe Security