An effortless help desk that saves time and keeps your team focused and efficient.
Press the Easy Button with Spiceworks Cloud Help Desk
Since 2006, Spiceworks Cloud Help Desk has been a leader in Help Desk software. It makes it easy to track, prioritize, and manage user requests in one place–all without the hassle of setup, maintenance, or hidden costs.
Whether you’re a small business or an enterprise organization, our Cloud Help Desk keeps your IT team in control while providing employees with a seamless, customizable end-user experience. And as a cloud-based service, we host it for you, handling backups and maintenance, so you can focus on what really matters-solving problems fast.
The Core Plan, our free and supported option, makes it easy to get started with a Cloud Help Desk. When you need more advanced capabilities, or need to support a larger team you can upgrade to the low-cost Premium Plan. It includes features like bulk actions, repeatable checklists, customizable reporting, and an ad-free experience. Every plan also comes with Multi-Factor Authentication for added security.
If you’re upgrading your Help Desk software or implementing one for the first time, rest assured that our easy-to-use, feature-rich solution and support will keep you covered.
Ready to Simplify Your IT Support?
Designed To Help Your Team Move Faster and Fix Smarter
Organize, Customize, Prioritize
- Easily deploy a customizable web portal for users-submitted tickets (as an alternative to email).
- Automatically assign and route tickets, based on priorities and categories.
- Stay on top of tickets via consolidated activity streams and graphical dashboards.
- Organize your tasks with custom ticket queues.
Manage Tickets, Anytime, Anywhere
- Take your help desk tickets and users with you wherever you go with our helpdesk native mobile app.
- Stay connected everywhere and on everything, from network inventory and monitoring to help desk, vendor ratings & reviews and more with the Spiceworks mobile app.
Save Time, Be Efficient
- Save time with automated responses by eliminating the need to write the same responses repeatedly.
- Create custom ticket views to help you filter tickets based on multiple criteria.
- Leverage ticket rules to easily assign tickets, set categories, due dates, and priorities. Just enter the condition that will trigger the rule and the action will take place.
Build Your Own Knowledge Base
- Discover and create new sets of information, and share them with your peers.
- Alter how-tos to reflect and fit your specific environment.
- Create your own articles which can be private to you and your team.
Strategize, Forecast, Make Better Business Decisions
- Customize reports–from simply viewing all open tickets to finding all pending tickets for any specified timeline–using advanced reporting tools that allow for a combination of filters.
- Grab data directly from your Spiceworks Cloud Help Desk account by using our custom Power BI Desktop Data Connector. Refresh that data into your Power BI report template with just one click after initial setup.
Two Service Plans: Each Loaded With Features
Core Plan
Free
Premium Plan*
$5 Per-Seat/Month, Billed Annually or $6 Per-Seat/Month, Billed Monthly
Admin/Technician Seats
1-5 Seats
Unlimited Seats
Ticketing Quickly create, assign, and manage tickets. Centralized ticket tracking keeps everything organized.
Incident Tracking Monitor and manage incidents in real time with full status visibility, enabling faster prioritization and resolution.
Alerts Never miss a critical update. Automatic email alerts keep users informed when tickets change or issues escalate.
Reporting Make smarter decisions, faster. Dashboards highlight key metrics like ticket churn and response time.
Unlimited End Users No limit to the number of users who can submit tickets or request help.
End User Portal Users can submit and track tickets without relying on email, all from a user-friendly centralized interface.
Create and Sort by Custom Attributes Define custom attributes to organize, sort, and prioritize tickets around the way work actually gets done.
Multi Factor Authentication Add an extra layer of protection with multi-factor authentication to safeguard user accounts.
Ad-Free Gain back valuable screen space to focus on what matters, with a fully ad-free experience.
Tasklists Create checklist workflows for recurring tasks like onboarding or device setup, making it easy to follow every step and maintain consistency.
Bulk Actions Take action on multiple tickets at once to streamline repetitive tasks and reduce manual effort.
Live Chat 24/5 Connect with real humans 24/5 for quick answers and reliable support..
*Pricing is based on the total number of active employees. It is not based on seats beyond the free limit or the number of help desk end-users.
New Customers
Looking to add Cloud Help Desk or wanting to test it out? Sign up for our Core or one of our Premium Plans.
Existing Customers
Already using Cloud Help Desk? Log in to access your account and continue.
Tax-exempt Organizations
If you’re a tax-exempt organization, you can pay by invoice or credit card.
Awards & Recognition for Spiceworks Cloud Help Desk
IT Pros Get More Done with Spiceworks Cloud Help Desk
Not Just Software, but Everything IT
In addition to the Spiceworks Cloud Help Desk, Spiceworks is a global community that connects the technology industry. IT professionals gain access to powerful tools, research and insights they need to research, buy, and manage technology.
It’s a unique place where millions of IT pros and thousands of tech brands come together to solve tech challenges and support each other, making it the largest, most unique IT community of its kind.
