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Help Center
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The Service
I forgot my username
I forgot my password
How can I change my username?
How can I change my password?
How can I change my email address?
How can I cancel my Remember The Milk account?
Can I restore a cancelled account?
What happens to dormant accounts?
Can I transfer my tasks from one account to another?
How do I backup/export my data?
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Your Account
What are Pro accounts?
Which payment methods do you accept?
Is a trial available?
My MilkSync trial expired. Can I extend it?
How do I receive priority support?
How does priority support work?
Do you have an affiliate program?
Do you offer family discounts?
Do you offer educational discounts?
How did Pro pricing change in November 2023?
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About Pro Accounts
How can I keep track of my purchases?
Where can I find my receipt?
Why did I receive an email from PayPal?
Why did I receive an email from the iTunes Store?
Will my Pro account auto-renew?
How do I enable or disable auto-renew?
How do I update my billing information?
What happens if my Pro account expires?
Will I be reminded before my Pro account expires?
Can I transfer my Pro status to another account?
Can I transfer the Pro status from a cancelled account?
I've changed my mind. Can I request a refund?
How do I cancel my Pro account?
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Your Purchases
What are Gift Pro accounts?
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Gift Pro Accounts
I have a problem with a Pro feature
Why won't PayPal accept my credit card?
I've paid, but my account hasn't been upgraded yet
I believe my credit card has been charged twice
Why does my credit card statement show an extra fee for my Pro account upgrade?
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Troubleshooting
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Pro Accounts & Payments
What is Remember The Milk?
Who's behind Remember The Milk?
How much does it cost?
Can I sync my tasks with other apps and devices?
How secure is Remember The Milk?
How can I suggest a feature?
Do you have an API?
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About Remember The Milk
How do I set up reminders?
How do I set when reminders are sent to me?
Can I receive reminders for overdue tasks?
Can I set reminders for individual tasks?
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Basics
How do I set up email reminders?
Can I receive reminders at more than one email address?
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Email reminders
How do I set up instant messenger reminders?
Which instant messenger services are supported?
Can I receive reminders on more than one instant messenger service?
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Instant Messenger reminders
How do I set up SMS reminders?
Which networks will receive SMS reminders?
Does it cost anything to receive an SMS reminder?
How do I limit the number of SMS reminders that I receive each day?
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SMS reminders
How do I set up desktop reminders?
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Desktop reminders
I'm receiving reminders at the wrong time
I'm not receiving email reminders
I'm not receiving instant messenger reminders
My mobile network isn't supported
I'm not receiving SMS reminders
I'm not receiving SMS reminders on O2 UK
I'm receiving unwanted SMS reminders from 48368 (GVENT)
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Troubleshooting
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Reminders
Is this site available in other languages?
Can I create tasks and notes in other languages?
I'd like to help translate Remember The Milk into my language
My language isn't listed in the translation program
My language is 100% translated, but it's not available on the site
I found a mistake in a translation
Remember The Milk doesn't understand a due date or repeat format I enter in my language
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Languages
Apps
Which version of the Android OS do I need?
How do I install the app?
Can I install the app on multiple devices?
My device didn't come with Google Play. Can I install the app?
How do I uninstall or reinstall the app?
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Installation
Does the app work in landscape mode?
How do I navigate within the app?
How do I navigate back to the top level?
The app looks a little different to the screenshots
I often use public Wi-Fi networks. How does my device communicate with your servers?
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Basics
Does the app sync in the background?
How much battery/data transfer does auto sync use?
How do I change my sync settings?
How can I change the sync mode (auto vs manual)?
How can I change the sync schedule?
What happens when I lose my Internet connection?
How long will the initial sync take?
The scheduled sync isn't working
The initial sync takes too long
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Troubleshooting
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Synchronization
How do I add a new task?
How do I rename a task?
How do I edit a task's properties?
How do I add a field when adding/editing?
How do I delete a task?
How do I complete a task?
How do I postpone a task?
How do I edit multiple tasks?
How are my tasks sorted?
How do I rearrange my tasks with drag and drop?
How do I change the default due date?
How do I change the default fields shown when adding/editing tasks?
How do I view completed tasks?
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Tasks
What are subtasks?
How do I add a subtask?
How do I edit multiple subtasks?
How do I change the parent of a subtask?
When are subtasks shown in a task list?
How are subtasks sorted?
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Subtasks
How do I add a note to a task?
How do I edit a note attached to a task?
How do I delete a note from a task?
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Notes
How do I attach a file to a task?
How do I remove an attached file from a task?
Which cloud storage services are supported?
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Attachments
How do I change my reminder alert settings?
How do I change the reminder sound?
How do I set my preferences for daily or due time reminders?
How do I set up other reminder methods?
How do I add a reminder?
How do I change a reminder?
How do I delete a reminder?
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Reminders
How do I add a new list?
How do I rename a list?
How do I favorite a list?
How do I delete a list?
How do I change a list's sort order?
How do I change my default sort order?
How do I change my default list?
What is the Inbox list?
What is the 'Given to others' list?
Can I share lists with other users?
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Lists
What are Smart Lists?
What happens when I add a task to a Smart List?
How do I create a Smart List?
How do I rename a Smart List?
How do I favorite a Smart List?
How do I delete a Smart List?
How do I change a Smart List's criteria?
How do I change a Smart List's sort order?
Why does my Smart List task count just say 'smart' sometimes?
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Smart Lists
What are contacts?
How do I add a contact?
How do I favorite a contact?
How do I delete a contact?
How do I invite others to join Remember The Milk?
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Contacts
What are tags?
How do I add a tag?
How do I rename a tag?
How do I favorite a tag?
How do I delete a tag?
How do I change the color of a tag?
How do I change the sort order of a tag?
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