Startek Provides Industry-Leading NPS & AHT Enhancement with PixieBrix

To deliver a best in-class customer experience, Startek required simpler, AI-powered guided workflows for agents from day one - all with the goal of driving speed to proficiency and industry-leading customer satisfaction.
PIXIEBRIX IMPACT
  • 1,000 agents onboarded
  • 40% faster agent onboarding
  • 25% increase in NPS
  • 100 second reduction in AHT