Returns don’t have to suck.
Delight customers, reduce costs, and accelerate processing with returns software that spans the entire returns lifecycle
Curate the Ideal Returns Experience: Seamless, Efficient, & Profitable
When it comes to retail the shopper reigns supreme. In fact, 55% of shoppers won’t shop with a brand if they don’t like the returns policy. That’s why a holistic returns strategy with the right technology is paramount. Returns can create friction for shoppers, crush margins for retailers, and result in cumbersome backlogs for warehouse management systems (WMS) and operations. That is until you approach ecommerce returns with a strategy and the right technology in place. That’s where we come in.
Recover More Revenue
Returns can be margin-crushers and waste-creators if not managed well. With a consolidated system in place, retailers and brands can capture repurchases through instant exchanges and store credit, reduce transportation costs by up to 20%, and improve recovery by instantly dispositioning available-to-sell inventory to the most profitable channels.
Bring Reverse Logistics Forward
Reverse logistics entails cumbersome, higher-touch processes than outbound fulfillment. Yet since most four-wall technology was designed for outbound, operations teams are left to manage the complexity of returns with workarounds, clipboards, tribal knowledge, or swivel-chair processes. With a system built for returns, operators can automate processing, avoid exceptions, and banish backlogs.
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The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
