Digital Subscription Frequently Asked Questions

What is the difference between a Standard Digital subscription and a Premium Digital subscription?
Standard Digital subscriptions include:
• Unlimited, exclusive journalism from our reporters and photographers on our websites and apps.
• Opinions and reviews from columnists and critics.
• Daily access to the digital e-Edition, an exact replica of the printed newspaper.
• Access to our Reader Rewards program.
• Access to subscriber-only content.
• Access to our email newsletters.
• Access to curated state, national and international news.

Premium Digital subscriptions include everything included in a Standard Digital subscription, plus:
• An ad-free experience on https://www.mercurynews.com/.
• Access to our network of local news sites throughout the country.
• The ability to share your account with up to 4 friends and/or family members.

How much does a digital subscription cost?
Prices are available on our Subscriber Services site.
How do I log in once I have a subscription?
For help with common log in questions, please visit this guide: https://www.mercurynews.com/faqlogin/

How do I manage my subscription?
You can conveniently manage your subscription through our Subscriber Services portal, available 24/7! Click here to create your login account. You will need a valid email address and your account number, phone number attached to the account or your address and zip code to get started.

If you already have a log in, you will use the same credentials you use to log in to read the news.

How do I cancel my subscription?
To cancel your subscription, please call us at 1-408-508-5554, or if you started your subscription online you can cancel online here.

What is your cancellation and refund policy?
Your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of your current billing period.

How do I access the e-Edition and get the daily eNotify email?
To access the e-Edition please visit: https://enewspaper.mercurynews.com/.

Digital subscribers can also get an email letting them know when the e-Edition is available. Subscribers are automatically signed up for this service upon subscribing. If you wish to check your status, unsubscribe, or resubscribe if you previous unsubscribed, you can do so by visiting the preferences page in your Subscriber Service portal. You’ll look for the Daily Digital Replica Edition newsletter. If you are currently signed up to receive the daily email, you will see an option to unsubscribe. If you are not currently signed up to receive the daily email, you will see an option to sign up.

Can I share articles with my friends and family?
Yes, as a subscriber you can share up to 10 stories per month with friends and family that they can read at no cost to them or to you. Simply click the gift icon on any article on https://www.mercurynews.com/ and click the “Get Share Link”. Then, send the link to friends and family and they can read that story for free for 30 days.

How do I manage newsletter preferences?
Visit the preferences page in the Subscriber Services portal. You will need to log in, but once logged in you will see all available newsletters. Each newsletter gives you the option to “Sign Up” to receive it, or if you are already receiving a newsletter, you may select “Unsubscribe” to stop receiving any newsletter. You are able to sign up for or unsubscribe to any newsletter at any time. Please allow up to 48 hours for any changes to your preferences to take effect.

How do I manage web notifications?
When visiting https://www.mercurynews.com you will be asked if you want to turn on web notifications. The links below include browser-specific instructions for managing your web notification preferences. If you use multiple browsers, you will need to set your preferences for each browser you use.

Browser-specific instructions for managing web notifications:
Chrome: https://support.google.com/chrome/answer/3220216
Firefox: https://support.mozilla.org/en-US/kb/push-notifications-firefox
Safari: https://support.apple.com/guide/safari/customize-website-notifications-sfri40734/mac
If I am paying for a Standard Digital subscription, will I still see ads on the website?
Yes. Subscriptions alone do not cover the costs of producing quality local news, and our advertisers — many of them local businesses — provide readers with useful shopping information on deals, new products and more. Supporting these advertisers helps us provide news coverage at an affordable price.

What about ad blockers?
If you are not a subscriber and use an ad blocker on your browser, you will get a popup box preventing you from reading content every time you visit. If you have an ad blocker, you can subscribe and keep your ad blocker on to keep reading or turn off your ad blocker to receive your limited free page views before we require a subscription to continue reading. Alternatively, if you do not wish to use an ad blocker and do not want to see ads, we offer a Premium Digital subscription which is ad-free.
I have a print subscription. Is digital access included?
Yes, unless otherwise noted, your print subscription includes digital access. Print subscribers may click here to set up a digital log in. You will need your account number and the address on your home delivery to activate your digital access.
What do I get if I do not have a subscription?
You are welcome to read some stories for free. The number of free stories may vary based on the news cycle and time of year. Unlimited access to https://www.mercurynews.com/ is part of all subscription packages.

How will I know when I reach my story limit?
As you read through stories on the website, on-screen notifications will tell you when you’ve reached your limit. You will be asked to log in or subscribe once you have reached your limit.

If I go back and read an article I’ve already read, will that count toward my limit?
No. If you view an article you have already read recently, it will not count again toward your limit.

If I click through a photo slideshow, will each photo I view count against my total views allowed for one month?
No, only the first click on the very first photo within a slideshow will count.

Do death notices or obituaries count toward the page limit?
No. Death notices do not count toward the limit. News obituary articles written by our reporters found in other channels including local news, national news and sports channels will count toward the limit.

I like crossword puzzles and games. Do I need to be a registered user or digital subscriber to access them?
Access to crosswords and games is unlimited. You do not need to be a subscriber.

What about my newsletters?
You may continue to register for and receive our email newsletters without signing up for a digital subscription. The newsletter itself does not count toward your story limit, but any stories you click on from your email to the site will be counted. Visit the newsletters page to register for additional newsletters.
How do I make a change or get more information about my subscription?
Please contact Subscriber Services at 1-408-508-5554 for assistance. Call center hours are 6:30 a.m. to 5:00 p.m. Monday through Friday, 7:00 a.m. to 10:30 a.m. Saturday and 8:00 a.m. to 10:30 a.m. Sunday.