Of the things I said during they said during the presentation is that support always picks up in two rings. So the guy did a demonstration, and they picked up in two rings. And everybody in the room is like, ah, yeah, of course. You know, it's all prep. You know, you're trying to sell us the software.
He said, no. No. Just go home, call support, and you guys could test it on your own. And up to this day, we call support and for the most part, they pick up into rings. That hasn't changed in all these years.
Providing support that exceeds expectations is literally the most important thing we do, period.
Because that's how you earn people's trust.
You do it by leaving things better than you found them, and so we are exceptionally helpful without exception.
My experience with tech support has been honestly outstanding, and I think that's one of the best features of HCSS. Other than the products themselves is the ability to reach out and actually have somebody on the other side know what you're going through and the ability to help in moments where where we were very, very stressed in regards to potentially making mistakes. They were actually able to to solve them very quickly, plus they're very friendly and they pick up after two rings.
Our phone system's pretty straightforward, old school, no robots, not an exaggeration.
You can get a human being on the phone without a phone tree, without a hold message, without anything getting in the way of you getting support, and get an answer in three rings or less. Any day of the week, any day of the queue.
I've called tech support Saturday night, two AM in the morning, and I've had somebody in three rings answer and address what my problem was.
Some key moments of success for the HCSS support department have been winning the Stevie Awards, of course. Both the ones where we're judged, but also the People's Choice Award has has been such a huge thing for us knowing that our customers are the ones voting for us to win that.
Yeah. They're the best service, of any tech company I've ever had. Really any service, you know, third party service, they're always there and they stay with you until they answer your question or get someone else on who can help you.
