Possible infection running into many multiple problems

Not sure at this point what exactly is going on. 1) I cannot get my DVD Drive to work which may be petty but I need it for my work. 2) I have had different instances where it seems I may or may not have control of my computer. 3) Ongoing issues with the Windows 11 OS where things seem to disappear at different time and I am unable to locate them and other times I can? I'm at a loss at this point as to what is happening. I had to Copy and Paste the Addition.txt as it's not showing up in any file system anywhere.
Here are my FARBAR Files:
 

Hi sh4rkbyt31,
My name is Dennis and I will assist you with your computer problems.
Please read through these guidelines before we start.

• Back up any important data, as a precaution, before starting this process.
• If you are unsure about anything then please ask. This makes the task much easier in the long run.
• Do not run any other tools or make changes to your system during the removal process.
• Please do not start a new topic and keep all replies in this thread.
• Follow the instructions in the sequence advised.
• Copy and paste the logs into the reply. I will advise if anything needs to be added as an attachment.
• Here at Bleeping Computer we are mostly volunteers, so please be patient with us. I’ll try to respond within 24 hours. You will be advised if it is expected to be longer than 48 hours. 
• Please let me know if you are going to be delayed in responding. If you do not reply after 5 days, I’ll assume you do not want to continue and will close the topic.
• Sometimes things might seem to be resolved, but there may still need to be more checks necessary, so please wait until I give the all clear.

Please give me some time to examine your logs and I will get back to you as soon as possible.

Dennis

Regarding your concerns.
1) Please advise what troubleshooting steps you have already taken on the DVD issue.
2) I noted this registry setting in the log.

HKLM\SYSTEM\...\Terminal Server: [fDenyTSConnections] = 0 <==== ATTENTION

This indicates that Remote Desktop connections are enabled, which is unusual for Windows Home edition.
Were you aware of this?
3) We can run some maintenace steps and if the file issue persists afterwards, then I'd need some specific examples.
Also
4) Are you aware of this folder?
C:\fix
5) There are nine AV: Surfshark  entries in the Security Center.
Any idea why there are so many?
6) Have you intentionally edited the hosts file to block Telemetry?
Please advise on the above and we can then run a cleanup/maintenence script.

Thank you so much for replying Dennis.

With the DVD issue I tried applying every suggestion I could find online and also what Microsoft advised, to no avail.

I was not aware of the Remote Desktop connections still being enabled. I think that was used months to a year ago when I was using Avast as my AV which I have since discontinued and they remoted in to my desktop to repair an installation.

(allegedly).

I will be happy to run whatever you think is necessary and would be helpful.

Yes, C:\fix I added about a year (?) ago which had tools inside I was using to cleanup my system.

Not sure why there are so many Surfshark entries to be honest. When I first started using their service there were a lot of problems with it starting up is all I remember?

Yes I intentionally edited the Telemetry hosts file to block at least some of MS.

The DVD drive worked until an MS Update and then it disappeared from my system. I could find it in My Devices but not in my File Explorer location on Windows 11? It both disappeared and stopped working altogether so that's why I went through the many suggestions online as well as the Microsoft suggestions.

We can come back to the DVD drive later.
Let's disable Remote Desktop then, which is included in the fix below.
I wouldn't have thought it was necessary to have all of those Surfshark AV entries and suspect some may be obsolete. Do you plan to keep Surfshark?
If you do, try clicking on the Windows Security shield and then Virus and threat protection.
Click on Manage providers on the right hand side and see if there is any more information on these.
(Version number etc.)
---------------------------------------------------
Could you please run this FRST script next.
As a part of this I have included the Emptytemp: command.
Note: This will remove cookies and may result in some websites (like banking) indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
Important: This script was written specifically for you, for use only on this machine. Running this on another machine may cause damage to your operating system

• Right click on the FRST icon and select Run as administrator.
• Highlight all of the information in the text box below then hit the Ctrl + C keys together to copy the text.
• It is not necessary to paste the information anywhere as FRST will do this for you.

Start::
CreateRestorePoint:
CloseProcesses:
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-996191584-2022938525-1902568006-1001\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\MRT: Restriction <==== ATTENTION
HKLM\SYSTEM\...\Terminal Server: [fDenyTSConnections] = 0 <==== ATTENTION
HKLM\Software\...\Authentication\Credential Providers: [{C885AA15-1764-4293-B82A-0586ADD46B35}] -> 
HKLM\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
AlternateDataStreams: C:\Users\sh4rk\Downloads\Audacity_(64bit)_v3.7.3.exe:MBAM.Zone.Identifier [61]
AlternateDataStreams: C:\Users\sh4rk\Downloads\Display_Driver_Uninstaller_v18.1.1.0.exe:MBAM.Zone.Identifier [61]
AlternateDataStreams: C:\Users\sh4rk\Downloads\Glary_Utilities_v6.25.0.29.exe:MBAM.Zone.Identifier [61]
AlternateDataStreams: C:\Users\sh4rk\Downloads\gu6setup.exe:MBAM.Zone.Identifier [62]
AlternateDataStreams: C:\Users\sh4rk\Downloads\LibreOffice_(64bit)_v25.2.2.msi:MBAM.Zone.Identifier [61]
Task: {077BA067-7C15-40F0-B22E-C9DC2A54B4A2} - System32\Tasks\Microsoft\Windows\Location\Notifications => %windir%\System32\LocationNotificationWindows.exe  (No File)
Task: {CCDFC0B8-01A3-4E74-A820-4F13F51D269E} - System32\Tasks\Microsoft\Windows\Mobile Broadband Accounts\MNO Metadata Parser => %SystemRoot%\System32\MbaeParserTask.exe  (No File)
Task: {0BB36A32-0D9E-4297-AFD7-6BD7B5DB4C9B} - System32\Tasks\Microsoft\Windows\UNP\RunUpdateNotificationMgr => %windir%\System32\UNP\UpdateNotificationMgr.exe  (No File)
Task: {7BC9F5B8-4888-437D-8E69-132470940556} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\Reboot_AC => %systemroot%\system32\MusNotification.exe  /RunOnAC RebootDialog (No File)
Task: {51DADB31-C111-48E4-AC6A-D76F39791353} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\Reboot_Battery => %systemroot%\system32\MusNotification.exe  /RunOnBattery RebootDialog (No File)
Task: {F3E6E7ED-A196-4E44-8803-55FAB3AD4E29} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\USO_UxBroker => %systemroot%\system32\MusNotification.exe  (No File)
Task: {A43DC670-FE8E-446D-8283-5EFECFE935A8} - System32\Tasks\Piriform\CCleaner 7 Update => C:\Program Files\Common Files\Piriform\Icarus\piriform-ccl\icarus.exe  /update:piriform-ccl /silent (No File)
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
FirewallRules: [{BF74B50C-DF73-460F-B266-13F26CE8A7A0}] => (Allow) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe => No File
FirewallRules: [{048CF07E-24B2-4BC1-8765-DAECDC7A1DC7}] => (Allow) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe => No File
FirewallRules: [TCP Query User{3E6AA518-CE9F-4D1D-B2D3-DCF9ADAD5E75}C:\program files (x86)\gigabyte\@bios\flashbios.exe] => (Allow) C:\program files (x86)\gigabyte\@bios\flashbios.exe => No File
FirewallRules: [UDP Query User{45FB0E83-94F1-4DA4-8778-6408E93BA93D}C:\program files (x86)\gigabyte\@bios\flashbios.exe] => (Allow) C:\program files (x86)\gigabyte\@bios\flashbios.exe => No File
FirewallRules: [TCP Query User{39A3D332-5B34-4727-81D4-D030BC105331}C:\program files (x86)\gigabyte\@bios\flashbios.exe] => (Allow) C:\program files (x86)\gigabyte\@bios\flashbios.exe => No File
FirewallRules: [UDP Query User{99BF4602-EF4B-4382-BD35-CFA4320FA285}C:\program files (x86)\gigabyte\@bios\flashbios.exe] => (Allow) C:\program files (x86)\gigabyte\@bios\flashbios.exe => No File
FirewallRules: [{424A31E9-852A-4D65-9FAC-F23CAE474422}] => (Allow) C:\Program Files\GIGABYTE\Control Center\GCC.exe => No File
FirewallRules: [TCP Query User{8CA8B756-087F-4EE4-A54D-85462E608E67}C:\program files\gigabyte\control center\gcc.exe] => (Block) C:\program files\gigabyte\control center\gcc.exe => No File
FirewallRules: [UDP Query User{D26916BE-4C45-4028-9CDA-A36412AA5631}C:\program files\gigabyte\control center\gcc.exe] => (Block) C:\program files\gigabyte\control center\gcc.exe => No File
FirewallRules: [{DCAE659E-66B2-4205-8D0D-76A4F4A347C5}] => (Allow) C:\Program Files\GIGABYTE\Control Center\GCC.exe => No File
S3 LibreOfficeMaintenance; "C:\Program Files\LibreOffice\program\update_service.exe" [X]
U4 npcap_wifi; no ImagePath
S3 SIVDriver; \??\C:\WINDOWS\system32\Drivers\SIVX64.sys [X]
cmd: bitsadmin /reset /allusers
cmd: sfc /scannow
cmd: DISM /Online /Cleanup-Image /RestoreHealth
Emptytemp:
End::

• Click on the Fix button just once and wait.
• If the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When it's finished FRST will generate a log in the location you ran the tool from. (Fixlog.txt).

Please copy the contents from this text file and paste into your next reply.
Also advise how your computer is running now.

The only FRST file on my desktop looks like the original one? I'll copy and past it here though.

Yes, I do plan on keeping Surfshark.

When I clicked on Manage Providers under Web Protection it says No Providers

Oops sorry, here is the Fixlog.txt file you requested:
 

Ok good.

Please now run a full scan with ESET Online Scanner, as follows.

• Download ESET Online Scanner from here and save it to your Desktop.
• Right click the esetonlinescanner.exe file you downloaded and select Run as administrator.
• Select your desired language from the drop-down menu and click Get started.
• Click Yes if a User Account window appears.
• In the Terms of use screen, click Accept if you agree to the Terms of use.
• Click Get started in the welcome screen.
• Select your preference for the Customer Experience Improvement Program and the Detection feedback system.Click Continue.
• Click Computer scan, in the Welcome back screen.
• Choose Full scan on the next screen.
• Select Enable ESET to detect and quarantine potentially unwanted applications.Then click Start scan
• Please note that this process can take several hours to complete.
• At the end of the scan, the Found and resolved detections screen may be displayed. You can click View detailed results to view specific information. Click Continue.
• On the following screen click Save scan log and save it to your Desktop as ESETScan.txt. Click Continue.
• ESET Online Scanner will now ask if you wish to turn on the Periodic Scan feature.I suggest that you do not do this for now Click Continue
• You are offered a 30 day trial of ESET Internet Security on the next screen. Click Continue
• On the next screen, you can leave feedback about the program if you wish.
• There is an option to delete the application's data on closing, but we can but we can do this later.
• If you left feedback, click Submit and Close. If not, click Close.
• Copy and paste the contents of the ESETScan.txt file in your next reply.

Sorry Dennis but I have to leave for work. Will pick this up tomorrow, thank you for your help.

That looks ok.
Could you please check if Real-time protection and Web protection are enabled  and definitions are up to date, in the Surfshark app. 
The logs show Surfshark processes and services running, but I'd like to be sure that your computer is protected ok.
Then run a Quick Scan.
This guide should be of assistance.
We'll leave those Security Center entries alone, in case removal causes issues.
------------------------------------------
Moving on to the DVD drive.
Can you work the CD/DVD tray manually?
If so insert a disk and see if the drive appears in File Explorer.
In the Device Manager, right click on DVD/CD-ROM drives and select Scan for hardware changes.
Then expand DVD/CD-ROM drives, double click on the drive and post screen shots of the General, Driver, Details and Events tabs. 

OK Surfshark updated this morning and I ran the virus scan for complete system and it found nothing. 

Anti Virus Surfshark is on, Firewall is turned on, Web Protection still says No Provider.

As far as the DVD Drive I can operate it (open and close) manually but when it's plugged into my system it's still doing the same thing. Light flashing on and off and not reading a disc.

It's not appearing in File Explorer either.

I right clicked on the specific DVD Drive and Scanned for hardware changes, it blinked as if it did something but nothing else happened.

Clipboard - Some of these settings are managed by your organization - I can't turn it on.

Clipboard sync is not available due to your organizations policy

 

 Got the 3 screenshots but I don't know how to copy & paste the pics on here?

Ok I think I've attached the file photos?