Wrong details in case of new products

  • Resolved Webfolio Webdesign

    (@webreneszansz)


    1 month, 2 weeks ago

    Hi,
    The plugin shows wrong details in case of new products, however it works properly in case of older products. Currently, there is a general sales campaign on the website since February (it is londer, than 30 days).
    I tried a lot of settup, but is vain.
    I can use only the shortcode version, since I use Divi template builder for porducts. The plugin is inactive momentan, because of the wrong details.
    Please be so kind and help to fox the issue.
    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author kkarpieszuk

    (@kkarpieszuk)

    1 month, 2 weeks ago

    hello,

    could you:

    • give me the link to the product (front page view) which has this problem
    • let me know what is desired lowest price to be displayed and what price it displays when my plugin is enabled
    • is it variable product or regular one?
    • does this product has some special pricing rules (like discounts, dynamic discounts from 3rd party plugins)?
    • when the product has been created?
    • what was the changes of the price for this product and when did you do those changes?
    • do you use any caching plugin on your site (if yes, please disable and check if you see the issue)
    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    1 month, 2 weeks ago

    Hi, these are new regular products, we have general discount for all products via another discount plugin, so the discount is valid from the publication of the new products. Unfortunately, it is not possible to activate the plugin, since it shows totally wrong lowest prices for these products. I mean, 17000Ft, instead of 4990Ft and so on.
    Thank you.

    Plugin Author kkarpieszuk

    (@kkarpieszuk)

    1 month, 2 weeks ago

    thank you. could you answer also for the rest of my questions? I need as much details as possible to be able to replicate the problem on my site

    Plugin Author kkarpieszuk

    (@kkarpieszuk)

    1 month ago

    hello, do you still experience this issue? if yes, I would like to help but please share the answers to my questions above

    Plugin Author kkarpieszuk

    (@kkarpieszuk)

    3 weeks, 5 days ago

    hello, due to lack of response I need to close this thread. Please feel free to open new one if you see the problem still exists

Viewing 5 replies - 1 through 5 (of 5 total)
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