WPForms Lite causing critical error after update

  • Resolved dj_savage

    (@dj_savage)


    1 week, 3 days ago

    After updating WPForms lite to version 1.9.5 I get a critical error when trying to view the website. If I disable the WPForms plugin the website comes back, enable it and get the critical error again. I have been using the plugin for over 1 year without any issues until now.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kenneth Macharia

    (@kmacharia)

    1 week, 3 days ago

    Hi @dj_savage,

    Thank you for reaching out, and I’m sorry to hear you’re experiencing issues with the update.

    When errors like this occur, WordPress usually sends an email containing some debug information. If possible, could you please share a copy of the error message that was sent to your admin email? This would help us investigate the issue more effectively.

    If you didn’t receive an email, would you mind enabling error logging on your site? Then, please let me know the kind of error that is reported when you activate WPForms. If you need assistance with this, you can learn more from this guide.

    I appreciate your patience, and I’m looking forward to your reply.

    Thank you!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    1 week ago

    Hey @dj_savage,

    I just wanted to follow-up and check if you got the opportunity to check the email address or enable debugging on your site. We are keen on getting this resolved quickly for you.

    I’m looking forward to your response.

    Thank you!

    Plugin Support Ralden Souza

    (@rsouzaam)

    3 days, 8 hours ago

    Hi @dj_savage,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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