Hi, thanks for posting your question. Does the issue persist with only the Widgets Bundle activated and a default theme like Twenty Nineteen in use? The alternative is to enable debug logging to see if anything useful is provided in the log file.
Looks like there is some connection with the ‘Classic Widgets’ plugin. When I disable it and keep the SiteOrigins Widgets Bundle active then I can access widgets page in block editor view but the Customizer page still show 404 error, it only work when I disable SiteOrigins Widgets Builder plugin.
Thanks for the update. The two should work together without issue; we have that combination running in a few places. Does the issue persist with only Classic Widgets, Widgets Bundle and a default theme like Twenty Nineteen?
Enabling debug is worthwhile at this stage.
With Twenty Nineteen theme, SiteOrigins Builder, Widgets Bundle and Classic Widgets plugins active the error persists. When I deactivate ‘Classic Widgets’ plugin the widgets page starts working but the Customizer page still show 404 error. I tested this with Health & Troubleshoot plugin with WP_DEBUG log set to True but there is no error in the log.
Thanks for checking the /wp-content/ folder for a debug.log file. When the 404 occurs, is there any helpful in the console, specifically in red text: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/#step-3-diagnosis.
I have a test website available where I have the Twenty Sixteen theme active with SiteOrigins Builder, Widgets Bundle and Classic Widgets plugins active. The customizer and widgets page under Appearance menu throws 404 error. Would you like to test it yourself?
Hi, thanks for the update. Within the Customizer please try checking the console when the issue occurs. If you see any errors in red text, please take a screenshot, upload it to any online location and share the link. Here is how to check the console https://developer.wordpress.org/advanced-administration/debug/debug-javascript/#step-3-diagnosis.
I don’t see any error in the console https://a.cl.ly/geu7N8kg
Thanks for the screenshot. You have Elements selected, Console is one to the right. You can access the Console by clicking on the menu item labelled Console.
Thanks; the console is clear. Any change if you click Save and Settings > Permalinks?
No change. I just did it but the problem persists.
Thanks for trying. Are there widgets currently present in Twenty Sixteen’s widget areas?
To access widgets page I disabled ‘Widgets Bundle’ plugin and there are no widgets in any of the available 3 sidebars. Activated ‘Widgets Bundle’ plugin again and the 404 error is here again.
Plugin Contributor
alexgso
(@alexgso)
Hi,
A 404 in an area like the customizer or post editor, is a common sign of the server, or a security plugin, rejecting the request. If Wordfence is active, try temporarily putting it into Firewall Learning Mode.
If you don’t have Wordfence active, please reach out to your hosting provider and ask if mod_security (or an equivalent) is active, and if so, are you getting blocked by it?
Kind regards,
Alex
