“What were they thinking”?

Just wanted to add some feedback here as a website designer. Most of my customers are artist/creative types who update their sites fairly infrequently. They weren’t aware of any upcoming major editor changes until they sat down, logged in, and realized they couldn’t find their way around what used to be simple for them. I have only heard one positive comment from one customer – the rest are either ready to throw in the towel and shut their sites down (seriously), or hire me to do updates because they don’t have the time or energy to figure out what is very overwhelming to them. As one customer this morning put it: “When I got back from my trip, I tried to write a blog post and found the platform vastly changed and not intuitive at all. I gave up. I felt like I was banging my head against a wall whereas it was easy before.
What were they thinking?” I’ve been installing the Classic Editor for everyone and hope that when support stops for it that Gutenberg will have undergone some major interface revisions so that folks’ frustration isn’t as intense. Makes me leery to continue as a web developer, as well, promoting WordPress as wonderful.