Visibility Rules Causing fields to not display in email

Resolved bdw547
(@bdw547)

5 years, 5 months ago

After updating, any fields which are chosen to “Show” based on certain rules, do not transfer information upon submit. The visibility rules work correctly in the form, but information filled into these fields does not show in the email, nor does it show in the submission report. I tested that if I change the visibility to a “Hide” condition, it will submit this information. This all used to work before, but now I am losing data after the update. Any ideas?

Viewing 9 replies - 1 through 9 (of 9 total)

mukulchawla
(@mukulchawla)

5 years, 5 months ago

Hey @bdw547

It seems to be working fine for a test form I tried it on. Could you please provide your form export so I can test it with your form? You can upload the form export to GDrive or Dropbox and share the link of the form export here.

Thread Starter bdw547
(@bdw547)

5 years, 5 months ago

@mukulchawla Here is the export.. https://drive.google.com/file/d/1SPFlSu7SLDDwD7OG9fSPuL-GlWMkrmXD/view?usp=sharing

mukulchawla
(@mukulchawla)

5 years, 5 months ago

Hey @bdw547

We have actually identified a bug that is causing this issue with email notifications and slotted in a fix for this in the upcoming release i.e. v1.11 which is undergoing QA testing at the moment and will be released soon. Thanks for reporting it.

Regards,
Mukul Chawla

Thread Starter bdw547
(@bdw547)

5 years, 5 months ago

When will this be released? This form is being used currently and is causing us to lose data on submissions. It is for an event that starts in the next month, so I need to know how soon it will be fixed because if it is going to take a while for it to be rolled out, I need to find a new form integration to use.

Plugin Support Laura – WPMU DEV Support
(@wpmudev-support8)

5 years, 5 months ago

Hi @bdw547

I don’t have an ETA on the release but it’s the nearest upcoming one. It’s currently undergoing QA tests so it has to pass them fully but should be released quite soon.

Kind regards,
Adam

Thread Starter bdw547
(@bdw547)

5 years, 5 months ago

@wpmudev-support8 @mukulchawla Since there is not an estimated time of the update being released, is there a way to backdate my version to the previous version where this bug did not exist?

Thread Starter bdw547
(@bdw547)

5 years, 5 months ago

@wpmudev-support8 @mukulchawla Any updates on this? We are losing data due to this. At the very least, how can I go back to the previous version where this worked?

todfrank
(@todfrank)

5 years, 3 months ago

I am having the same problem. Please fix. Any workarounds?

okrogerthat
(@okrogerthat)

5 years, 3 months ago

Hi @todfrank and @bdw547 Version 1.11.1 didn’t fix this issue for me.

I found a temporary work around that worked for forms with fields visibility that seems to be working for now. Basically I went into each form, and then through each field, recreated the rule, and saved them all again. I still can’t see data from previous submissions.
It may be better to recreate a duplicate of the form until it’s resolved as I note it doesn’t happen if I create a new form.

I posted the steps I took on another thread –
https://wordpress.org/support/topic/submission-data-missing-from-fields-with-visibility-rules/#post-12334824

Viewing 9 replies - 1 through 9 (of 9 total)

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