Hello @wbcilearn,
We don’t offer any verification processes besides Email Confirmation in the free version of the plugin. Maybe you had another plugin which did this?
Could you show me a screenshot with the error users receive when they try to login? To check if it’s coming from us.
Let me know!
Regards
When I say verification, I’m referring to confirmation. When they receive the confirmation email and click confirm, they still show up as not verified.
Account activation issues:
I sent a password reset email because the temp password provided after receiving the confirmation email.
If you want to reset your password, click the link below. /wp-admin/users.php?action=rp&users=83&_wpnonce=6ab56c0a37&key=sNjhoHN2uJhjwzmIa6Aa&login=Tam
The link doesn’t work.
Auto password sent after confirming email
Welcome to eCoachable!
Your username is: Tam
Temporary Password: W*V%S(7jTW(G
User Role: subscriber
Confirmation email activation they receive.
To activate your user, please click the following link:
https://ecoachable.com/activate-2/?activation_key=6630ee3737246aa9
Doesn’t work after clicking the link. I noticed the account still shows no verified.
Georgian,
I am unable to attach screenshots here.
This issue is preventing me from launching my program. Please respond so that we can rectify this issue ASAP.
Thanks.
Hello @wbcilearn,
I reviewed the clips you sent. The functionality you showed us in your second video that you used to confirm your email address is not part of our plugin. (The highlighted area is not part of Profile Builder: https://snipboard.io/9jDAYn.jpg)
Our plugin’s email confirmation can be enabled by navigating to Profile Builder -> Settings -> General and checking Email confirmation. After which you can set a page that the user will be redirected to after the confirmation in the field Email Confirmation Page.
After doing so, this is what the user will see after registering to you website: https://snipboard.io/k4Dqw2.jpg
If the user checks their email inbox and clicks on the confirmation link, they will be redirected to the page set in the Email Confirmation Page. (In my example, the user is redirected to the login page): https://snipboard.io/aJT3hB.jpg
After confirming their email, the user is free to login and browse your website.
As mentioned above, the video is showing features that are not part of our plugin. I would like to ask you to check all of your plugins to see if one of them has a similar email confirmation feature and see if that might be causing the issue.
