UPS is getting disconnected
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I’m having an issue with the plugin; it gets disconnected 2-3 times a week. Each time, I need to revoke the authorization and reauthorize it. I’m seeing this error on the plugin’s settings page. I haven’t changed any UPS account information. Could you please let me know the possible reasons for this?
250002: Invalid Authentication Information
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Hello @iambherulal ,
Thank you for reaching out to us. I’ll be happy to assist you.To resolve connection problems, please consider switching to the Client Credentials feature: https://octolize.com/docs/article/ups-general-settings/#oauth-rest-api-own-application
It should handle this issue and your connection will be working properly.
Important: We noticed that there is a problem with adding ‘Authorization (OAuth)’, ‘Rating’, ‘Address Validation’, ‘Locator’ applications on the UPS website. These applications are needed for the correct operation of the connection and if you don’t see them during creation, please create the application without them and add them already after creating the application through editing.
Please follow these steps:
Step 1: Enter the application you created and hit ‘Edit App’ button
https://developer.ups.com/apps
Step 2: Add ‘Authorization (OAuth)’ ‘Rating’, ‘Address Validation’, ‘Locator’ applications using the plus button
Step 3: Select ‘Authorization Type: Client credentials’ and hit ‘Save changes’ button
That’s it, now everything should work smoothly.
Please let me know if you have any other questions or if the issue continues after trying the above step.
Best regards,
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