Hi @tf28 ,
Thank you so much for reaching out. I really appreciate you taking the time.
Yes, what you’re asking is definitely possible! Please make sure that both the base plugin and the Pro add-ons are updated to the latest versions. The Advanced Ads base plugin 2.0.x isn’t compatible with older add-on versions, so having everything up-to-date is important.
We’ve put together a guide with all the update options here, and I recommend following those steps carefully and always having a backup of your site. If anything doesn’t go as expected, you can always roll back then and reach out to us via the support form on our website (“other issue” form). Every request is seen, and we genuinely do our best to begin working on a solution as soon as we can. That said, depending on the situation, the complexity of the issue and how many tickets are coming in, there might be a period of wait before we can offer a fix.
We’ve been building and improving Advanced Ads for years, with a lot of heart and dedication, to help people like you manage ads more easily. While we’re always striving to resolve issues quickly, sometimes things take a little more time, especially after such a major update with a lot of changes. So thank you in advance for your patience, your understanding, and your compassion during this time. It really means a lot to our small team.
If you decide to contact us through the form, please include a link to this conversation and give me a quick heads-up here once it’s submitted. That way, I can keep an eye out for it.
Just one last thing to mention: due to WordPress.org’s guidelines, I’m only allowed to provide support here for the free version of the plugin. For anything related to Pro add-ons, please use the contact form on our website and have some patience! I will do my best to help!
Take care!
Warm regards,
