Theme Doesn’t Support Woocommerce Reviews?

  • madameberry

    (@madameberry)


    4 years, 4 months ago

    I’m trying to add product reviews to my store, and instead of showing up in a “reviews” tab like some other examples, it simply turns comments on (with no option to star-review products, even though I have that option ticked) and the comments show up under related products.

    Is there any way (or any code I can add) that will make comments show up as reviews with star-ratings, and in the tabs along with “description” and “additional information”?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Fotis

    (@fstat)

    4 years, 4 months ago

    Hi there,

    What WooCommerce plugin are you using exactly? It’s possible that this theme might no support some of the features of various plugins.

    Thread Starter madameberry

    (@madameberry)

    4 years, 4 months ago

    I’m using the standard WooCommerce plugin with its built-in reviews system. I’m also using “Customer Reviews for WooCommerce” but that simply automates review reminders to customers, and last night I just added some custom PHP and CSS via my own plugin to display the star ratings in the comments section. This doesn’t solve the problem of the reviews showing up under related products instead of in a tab with the description and additional information.

    Moderator James Huff

    (@macmanx)

    4 years, 4 months ago

    There’s nothing in the theme that would be preventing this.

    Are the reviews appearing properly under any other theme, like Twenty Twenty-One?

    Thread Starter madameberry

    (@madameberry)

    4 years, 4 months ago

    Yup, they show up fine in Twenty Twenty-One and some other themes that specifically list WooCommerce support.

    jerrysarcastic

    (@jerrysarcastic)

    4 years, 4 months ago

    Hi there,

    Not all themes declare support for the WooCommerce plugin, and that is the case with the Illustratr theme. Unlike Twenty Twenty One, which does have WooCommerce support built in, you may need to add it to your site since reviews will not show up without first declaring WooCommerce support.

    The WooCommerce folks have a guide on how to do this here: https://docs.woocommerce.com/document/woocommerce-theme-developer-handbook/

    On my test site using Illustratr, I was able to use a “custom functions plugin” to add the following custom function to my site, and that was all it took for reviews to appear:

    add_theme_support('woocommerce');

    If you have issues adding WooCommerce support to your site, you can also ask for their help here: https://wordpress.org/support/plugin/woocommerce/

Viewing 5 replies - 1 through 5 (of 5 total)
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