Sync doesn’t work

  • Resolved Michael Gout

    (@gooweb)


    2 months ago

    I’ve been using ManageWP for 8+ years. I feel very attached to this tool. But for the past two months, it hasn’t been working.

    Synchronization doesn’t work. Websites are no longer displayed in ManageWP, or they are partially displayed but the data is outdated or wrong (i.e. : I’ve done a new version of a website, ManageWP has changed the thumbnail after many tries, but not the list of plugins).

    At least half of my websites are disconnected at every connection. No matter how many times I reconnect them, it happens again and again.

    It seems that it’s no longer possible to publish replies to tickets.

    Now I’m doing my updates manually. And I’m beginning to wonder if there are any developers still assigned to this tool.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dimitrijemicakovic

    (@dimitrijemicakovic)

    1 month, 4 weeks ago

    We appreciate your loyalty and are sorry to hear about the recent synchronization issues you’ve encountered. Our developers have recently worked on optimizing synchronization processes, and it is possible that you’ve experienced some edge case issues, and we’d like to investigate your account further to ensure all issues are resolved.
    Please contact us using the email associated with your ManageWP account through your dashboard. This will allow us to access your account details securely and provide targeted assistance.


    Regarding ticket responses, please note that tickets can be reopened within 14 days (2 weeks) of their closure. If you need further assistance beyond this period, feel free to open a new ticket, and our support team will be happy to help.


    We look forward to resolving these issues promptly and restoring the seamless service you’ve come to expect.
    Best regards,

    Dimitirje

    Daniel Letschka

    (@dinonid)

    1 month, 3 weeks ago

    Hi Michael and support team,

    i have the same problems since a few weeks. I had to manually reconnect many websites (deleting worker plugin etc.) but this did not help for long. Usally 5-10 of my ca. 50 websites cannot connect and i have to go through the process above, which i sometimes have to do multiple times until the website syncs. Right now – after reconnecting multiple websites manually – again 9 websites cannot connect.

    Today i also experienced problems with the refresh-button in the dashboard.

    I also feel very attached to ManageWp but managing my websites has recently become painful because of these problems.

    Kind regards
    Daniel

Viewing 2 replies - 1 through 2 (of 2 total)
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