Square-> Woo data uptading except inventory.

  • Resolved castelquent

    (@castelquent)


    2 years, 10 months ago

    Hi!

    I tought everything was going well with the plugi, but my inventory is not syncing.

    My setup is Square -> Woo.
    All my products importeed well (1000+).

    When I launch, manually or waiting the cron job, the sync, the data (name and description) are updating, but not the inventory.

    I’m kind of lost, and this is the main reason why I want to use this plugin.

    Could you help me ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    2 years, 10 months ago

    Hello @castelquent,

    To look into the issue further, could you please provide us with:

    – A screenshot of your Square sync/connectivity settings in WooCommerce > Settings > Square.

    – Square sync/connectivity logs. To enable Square sync/connectivity logging, please navigate to WooCommerce > Settings > Square > Enable Logging:

    https://d.pr/i/VBR0Kg
    Link to image: https://d.pr/i/VBR0Kg

    If it was enabled before, please navigate to WooCommerce > Status > Logs > choose square log file for the day when the issue happened, copy its content to a text file and attach to your ticket reply:

    https://d.pr/i/E0GvuN
    Link to image: https://d.pr/i/E0GvuN

    If it wasn’t enabled, please activate it and run the sync again (or wait for an issue to reappear if it doesn’t happen every time).

    Thanks!

    Thread Starter castelquent

    (@castelquent)

    2 years, 10 months ago

    Hi!

    Thank you for the quick reply.
    Here’s the log.
    https://drive.google.com/file/d/1WU0GpW2bAN2ttmBhc3Mvc6qDHaYmYF9v/view?usp=sharing

    And this is my Settings.
    https://gcdnb.pbrd.co/images/r9wBleBRMHYn.png?o=1

    If that can help you, as example, the item with SKU 06-MON-ESPAGNOL-1196 is 0 in Square, and still 1 in WooCommerce.
    There may be some error due to some different SKU between Square and Woo, but that is not the case for the product 06-MON-ESPAGNOL-1196

    And as I told you, descrition, name and category are share correctly. The issue seems to be only with inventory.

    Thanks!

    Plugin Support nicw.a11n

    (@nicw)

    2 years, 10 months ago

    Hi @castelquent

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Cheets_UK

    (@cheets_uk)

    2 years, 8 months ago

    I’m having the same problem, is there a fix for this, the plug is pretty redundant if it doesn’t track the inventory.

    Plugin Support Aashik P – a11n

    (@aashik)

    2 years, 8 months ago

    Hello @cheets_uk

    I’m having the same problem, is there a fix for this, the plug is pretty redundant if it doesn’t track the inventory.

    Please follow the steps shared by Nic above to reach out to us and discuss this further via email.

    Pelase don’t forget to include the System Status Report as well as Square logs in your email for further investigation.

Viewing 5 replies - 1 through 5 (of 5 total)
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