Site stopped loading recently

  • jmy34

    (@jmy34)


    1 year, 3 months ago

    My site was updated about a month ago, and it seemed fine until recently when it just stopped loading. I can’t figure out what happened. It’s hosted on Dreamhost and nothing there has changed. What else should I be looking for? It doesn’t appear to be set to private either.

    • This topic was modified 1 year, 3 months ago by jmy34.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Niko

    (@nheeko)

    1 year, 3 months ago

    Hi @jmy34,

    It seems your domain name you mentioned, maine-prep.org has no DNS records, and it is also showing that it is available for purchase. It may have expired without you noticing. Please contact your domain provider or registrar for this.

    Best regards,
    Niko

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @nheeko, thank you! I completely screwed that up, the domain is actually prep-maine.org.

    • This reply was modified 1 year, 3 months ago by jmy34.
    • This reply was modified 1 year, 3 months ago by jmy34.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 year, 3 months ago

    There are no DNS entries for prep-maine.org or maine-prep.org, nor have there been according to the historical DNS tracking site.

    MarkRH

    (@markrh)

    1 year, 3 months ago

    I was able to see prep-maine.org on the Whois website. Looks like the DNS record was updated Jan 8, 2024. Going to the site just throws up a WordPress critical error message. So, it would seem the DNS information is at least present.

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @markrh, thanks! How can I find out more about the critical error message?

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @sterndata, thanks!

    I only see that I have access to prepplaceholder.wordpress.com. Full disclosure, I work for a small school system and I am in the IT department. I’m trying to get this all to work on behalf of a school administrator who has the domains. If I want to get his prep-maine.org connected with WordPress, am I correct that I have to have him purchase WordPress Explorer so he can add that domain to his WordPress account? Or am I over complicating this? Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 year, 3 months ago

    “prepplaceholder.wordpress.com”

    Due to the differences between the various site hosting plans offered at wordpress.com and the self-hosted and self-installed version of WordPress supported here, you should probably ask WordPress.com support instead: https://wordpress.com/support/help-support-options/

    I have no idea what “WordPress Explorer” is.

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @sterndata, thanks. I only have a free plan, so I thought I was limited to the public forum.

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @sterndata, and this is what I was referring to:

    https://wordpress.com/support/plan-features/premium-plan/

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 year, 3 months ago

    You need to contact wordpress.com support, as noted above.

    Thread Starter jmy34

    (@jmy34)

    1 year, 3 months ago

    @sterndata, I certainly appreciate that. However as I noted above, I have a free account and can’t do anything but post publicly. Also, I just wanted to note that there is in fact something called Explorer.

    In any case, the automated help widget confirms that I need to have a paid account. Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 year, 3 months ago

    You’re posting publicly here. It’s just the wrong place.

Viewing 12 replies - 1 through 12 (of 12 total)
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