Problem with 2 simultaneous orders for the same customer

  • dalmoon

    (@dalmoon)


    4 months, 2 weeks ago

    Hello,

    I had a problem few days ago, I person made 2 orders with 1 hour interval:

    https://ibb.co/DYxKdMc

    1 order at 12:39 (French hour) and a second at 13:46 but I only have the first payment only. The first payment is OK, the price is correct (she paid 25,91€ minus Paypal fees 1,10€ = 24,81€)

    https://ibb.co/CsfNmjq

    but the second ( 50,99€ is not on my account, the final payment is 24,81 like the first order!)

    https://ibb.co/1rY29dW

    I checked the paypal API log and I have only a “GET” for the first order.

    https://ibb.co/CH0Swyx

    Did you already had this issue ?

    Thanks,

    Best Regards,

    Dalmoon

    • This topic was modified 4 months, 2 weeks ago by dalmoon.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    4 months, 2 weeks ago

    Hi @dalmoon

    It looks like, based on the screenshots you shared, that the information is identical between the 2 orders. That means the second order was created as a copy of the first order.

    That would not be caused by the PayPal plugin as it doesn’t ever create order objects.

    Kind Regards

    Thread Starter