Plugin breaks Customize and Elementor after adding a tutorial

  • Resolved WPTech

    (@wptechofficial)


    1 month, 1 week ago

    After activating the plugin and adding a single tutorial, the Customize feature stops working – it only shows a white screen, and Elementor doesn’t work either. It’s a shame; it used to be such a good plugin. I have to give only two stars for now – I’ll change the rating once it’s fixed. I’m not sure if I’ll come back to it, but I was considering using even the Pro version for all my websites.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    1 month, 1 week ago

    Hi @wptechofficial,
    Greetings. Hope you are doing well. Really sorry for the inconvenience you have faced.

    Regarding your query, it seems really strange. I would like to suggest you to do a plugin conflict check by deactivating all the plugins exact BetterDocs and check if the customizer works or not. Let me know how it goes.

    If this works after deactivating all plugins except BetterDcos, please activate plugins one by one and check which plugin causes this.

    Also, if this doesn’t help please reach out us here. We are always here to assist you further. Don’t worry.

    Thanks and Regards.

    Plugin Support Amit Paul

    (@paulamit)

    1 month, 1 week ago

    Hi @wptechofficial

    Hope you’re doing fine. Regarding your issue, we sincerely apologize for the inconvenience you’re facing. We understand how frustrating this must be, and we truly appreciate your patience.

    We’ve tried to reproduce the issue on our end but couldn’t replicate it. To investigate further, could you please share your Site Health Info with us? You can find it by navigating to:
    WordPress Dashboard → Tools → Site Health → Info → Copy Site Info to Clipboard.
    Then, paste it into PasteBin and share the link with us.

    Additionally, a screen recording demonstrating the issue would be really helpful. Once we receive these details, our expert development team will take a closer look and work on a solution.

    We genuinely value your feedback and hope to resolve this promptly. Looking forward to your cooperation!

    Best regards,
    Amit Paul

    Plugin Support Amit Paul

    (@paulamit)

    1 month ago

    Hi @wptechofficial

    We haven’t received any further details or updates from your end. Your feedback is crucial for us to address the matter effectively.

    If the issue persists or if you have any additional information to share, please don’t hesitate to inform us. We are committed to resolving this matter as soon as possible and ensuring your satisfaction.

    Thank you for your cooperation and understanding. We eagerly await your response.

    Best regards,

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    3 weeks, 6 days ago

    Hi @wptechofficial,

    I hope you are doing well. I wanted to follow up on the previous issue you raised and provide you with an update.

    Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to reopen this topic if you have any further questions or concerns regarding it.

    We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.

    Thank you for your attention, and I wish you a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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