PHP Error

  • Resolved Toygar Niron

    (@tniron)


    3 weeks, 6 days ago

    Hello,

    I am going to do maintenance on my client’s website but I could not start working because I could not get a backup. I am sending the error message I received as an attachment. I request your support or guidance on this matter.

    SplFileInfo::isFile(): open_basedir restriction in effect. File(/home/premionly.com/public_html/wp-content/db.php) is not within the allowed path(s): (/tmp:/home/premionly.com/)

    Tank you,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    2 weeks, 6 days ago

    Hi there 👋

    Thanks for reaching out, and great job trying to back up before starting maintenance – that’s a smart move!

    The error you’re seeing is related to your server’s open_basedir restriction, which limits file access to certain directories for security reasons. In this case, the plugin is trying to access a file (db.php) that’s located outside the allowed paths.

    Here’s how you can move forward:
    1. If you have access to your hosting panel (like cPanel or Plesk), look for open_basedir settings in PHP configuration and try adding /home/premionly.com/public_html/ to the allowed paths – if you’re allowed to.
    2. If you can’t change the open_basedir setting yourself, your hosting provider should be able to do it for you. Just let them know the plugin needs access to /home/premionly.com/public_html/wp-content/db.php.
    3. If db.php was added by a plugin (like a database manager or cache tool), you can try temporarily renaming or removing it to see if the backup completes — but only do this if you’re sure it’s not critical or you have a copy.

    Let me know how it goes or if you need help with the next steps! 😊

    Thread Starter Toygar Niron

    (@tniron)

    2 weeks, 5 days ago

    Hello Yani,

    Thank you for the instructions. I have solved the problem and can now take backups.

    Thank you for your support,

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.